Hey Lornimg,
That doesn't sound ideal at all. We can see why you've reached out here.
If you're able to tell us a little more about what you need help with here, please do so we can help. If you'd rather not, can you tell us a bit more about what happens when you get through to our team on webchat here - are you speaking to an agent then it disconnects?
Alternatively, have you tried calling 333 from a Three phone or 0333 338 1001 to speak with someone on the phone?
Thanks
Danni
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