Unable to receive calls or texts

[Zunaid]

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show correctly on my Three account.

I have chatted to advisors online and they have been helpful, told me this is being looked into, but couldn't give any further details or timescales and I am just a bit concerned I may be missing important calls and texts, just wondered if anyone could shed further light on this?

TIA 

[willheathcm]

How do you get this fixed or get through to the porting team, I have been on live chat and calls 5+ times with technical support and am getting nowhere, despite referencing this community post and asking for it to be raised to the porting team I am just given the standard 'have you got phone signal?' and 'is your phone on do not disturb' responses.  

[JonathanB]

Hi @willheathcm,

The porting team aren't customer facing but I'm happy to get you in touch with a customer support team that can escalate this for you. I've sent a reply to your PM with the info:

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Obrien060915]

I am having this exact issue, please can someone advise how this is fixed? It’s been a week and I have called 3 twice and they keep telling me 48hrs?? Please help!

[JonathanB]

Hi @Obrien060915,

I'm really sorry to hear that you've been having this issue. It does sound like the advisors have followed the correct process. If the port has an issue, it can take a couple of days for the porting team to investigate and resolve this.

Has this been fixed in the meantime, or do you still need help?

Thanks,
Jonathan

[Natashany]

I have the same problem after switching from Vodafone. 

[satishk]

Hello,

It's been a week not receiving call or text, since ported lyca to 3 mobile. I have raised a query, and had a replacement SIM card but the issue has not been resolved.Thanks.  

[Sarastagg]

How did you get this resolved?? 

it’s been a week for me

[Sarastagg]

How did they resolve this 

[Welshy2023]

Just joined 3 from ee not able to receive text or calls either everything else work , what's the fix for this 

[Sarastagg]

Did you get it to work