Unable to receive calls or texts

[Zunaid]

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show correctly on my Three account.

I have chatted to advisors online and they have been helpful, told me this is being looked into, but couldn't give any further details or timescales and I am just a bit concerned I may be missing important calls and texts, just wondered if anyone could shed further light on this?

TIA 

[owen1987]

This is happening for me also, just switched from Vodafone - haven’t been able to receive calls or texts for 4 days now, any advice 🙂

[Sarastagg]

Did you resolve this it happened to me 

[3Gcouk]

Hi

Do you have an iPhone or Android phone?

[Zunaid]

Hiya thank you for the reply, it's an android, however it has just been sorted as I received a text a moment ago

[anab]

Hi, I’m having the same issue and was wondering how long it took to get it sorted on your end? I’m on day 4 now and getting worried… Thanks!

[Just_me]

Hi how did you sort this as I'm currently having the same problem as we speak 

[JonathanB]

Hi @Just_me,

I've sent you a reply to your PM to direct you to more help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Tobiebaby]

@JonathanB 

Pls help, I'm having the same split port issues and the store isn't helping. What do I need to do pls

[Yassmin]

I have the same issue and been waiting for 3 days after chatting to the assistant. Nothing happened yet. 

[Korrina]

I'm also having this problem and I miss drs appointments etc