Unable to use data while roaming
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10-08-2024 11:14 PM - edited 10-08-2024 11:18 PM
I was on the 30day data pack renew with 10gb unlimited mins and texts with the 5gb inc. since the new roaming rules started I have been unable to use any data while abroad. I am currently in the US and have had to resort to getting an E-Sim.
I used to feel happy about being a Three customer. That is changing for worse though.
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on 10-25-2024 05:30 PM
A refund for last month maybe?
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on 10-26-2024 10:45 AM
If you'd like, you can get in touch over the phone or live chat to raise a complaint: https://bit.ly/3q3xZ0c
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on 10-15-2024 03:54 PM
Hi @intheshredder,
I'm so sorry for the disruption this has been causing to your trip abroad. Thanks for helping out Michael and Pete with further info. I know this must be causing a lot of frustration, so we've flagged up this issue with our support teams, and hope to locate the root cause, and get this fixed soon.
Thanks,
Jonathan
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on 10-23-2024 04:35 AM
Will something be posted here? Will I get a private message?
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on 10-24-2024 04:42 PM
Hi @intheshredder,
The underlying issue should now be resolved. Are you still abroad at the moment?
Thanks,
Jonathan
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on 10-24-2024 07:16 PM
Yes I am, I haven’t renewed my pack because I didn’t want to waste money if it wasn’t going to work again.
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on 10-25-2024 01:42 PM
Now that the underlying issue is sorted, you should be able to use it.
Pete.
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on 10-25-2024 04:54 PM
No sort of recompense for not being able to use my data at all last month?
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on 10-14-2024 06:24 PM
Please explain this to me?
Also, I am currently 8 hours behind GMT so calling isn’t always suitable.
I have made a report to Ofcom.

