Unable to use data while roaming

[intheshredder]

I was on the 30day data pack renew with 10gb unlimited mins and texts with the 5gb inc. since the new roaming rules started I have been unable to use any data while abroad. I am currently in the US and have had to resort to getting an E-Sim. 
I used to feel happy about being a Three customer. That is changing for worse though.

[intheshredder]

A refund for last month maybe?

[FraserC]

If you'd like, you can get in touch over the phone or live chat to raise a complaint: https://bit.ly/3q3xZ0c 

[JonathanB]

Hi @intheshredder,

I'm so sorry for the disruption this has been causing to your trip abroad. Thanks for helping out Michael and Pete with further info. I know this must be causing a lot of frustration, so we've flagged up this issue with our support teams, and hope to locate the root cause, and get this fixed soon.

Thanks,
Jonathan

[intheshredder]

Will something be posted here? Will I get a private message?

[JonathanB]

Hi @intheshredder,

The underlying issue should now be resolved. Are you still abroad at the moment?

Thanks,
Jonathan

[intheshredder]

Yes I am, I haven’t renewed my pack because I didn’t want to waste money if it wasn’t going to work again.

[PeteG]

Now that the underlying issue is sorted, you should be able to use it. 

Pete. 

[intheshredder]

No sort of recompense for not being able to use my data at all last month?

[intheshredder]

Please explain this to me?

Also, I am currently 8 hours behind GMT so calling isn’t always suitable. 

I have made a report to Ofcom.