Used to have the free 200M data sim but it stopped without notification?

[pwalk]

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

[Pleske]

If you transfer your number to a different network, apparently Three can refund your credit but I don't know how easy it is or how long it takes.  https://www.three.co.uk/support/switching/leave-three/more-information-about-leaving-three#:~:text=P... 

[droid5555]

£10 only buys 100mb, not even one months old free data. They have broken their contract and t&c but are betting that no one will legally challenge them. I have moved my number to RWG mobile and next step is to try and get that £10 credit refunded to me as per the texts sent when I switched. Not holding my breath though.

[bronxboy]

https://www.three.co.uk/terms-conditions/three-products-and-services/data-reward-sim

I found the original email from February 2018 when I first registered, which contained the above link with terms & Conditions.

In particular:

Right to withdraw - Three reserves the right to withdraw or amend the offer of 200MB free data each month at any time.

It does not mention that Three need to give 30 days.  Terrible customer relations from Three - and I suspect many of the Data Sims earned Three little or no profit so they don't really care if they piss off what I will assume is a very very tiny percentage of their customer base.

Yep, these were handy but time to move on

[pwalk]

Thanks. We have the answer then. It would have saved everyone a lot of headache if Three had just pointed everyone to the above. The wording "for life" and unhelpful CS agents just added to the confusion.

[Pleske]

Technically, they haven't only withdrawn the 200mb free data, we've also been switched to a completely different plan.

The Data Reward Sim was still on the 3p/2p/1p rates and had a minimum £2 top up. The new plan has a £5 min top up and 35p/15p/10p rates.

[lenawilliams]

Not that it really means much, but whilst OFCOM don't cover individual customer complaints, they do have an online "monitoring form" for feedback on telecom firms (I've filled one out in relation to the communication of the tariff change, which at best was seemingly a single text message 18 months ago that 3 have relied on, and at worst was a figment of Three's imagination - not sure which actually applies).

[qbadger]

At this point I think unless we can get the attention of a national newspaper about the poor way this plan change has been handled, Three will just try to brush it under the carpet and deal with any individual complaints with a £10 credit bribe.

[JonathanB]

Hey everyone,

We're sorry for the frustration this issue has been causing. I've raised and continue to raise your feedback, and  we'll provide an official update as soon as we can. I appreciate that has been some time now, but just to be clear we're still looking into the matter, and I'll let you all know more as soon as we can.

Thanks,
Jonathan

[CrumbsOnCarpet]

Thank you for looking into this. Hope to hear more soon, just leaving this here for an update.

[rockmc]

Hello Jonathan

is there any news on this?

thanks