Wifi Calling texts not working

[aka_pseudonym]

I have two iPhones with two different Three numbers.  Neither are receiving texts over wifi calling.  Both are fine for actual calls using wifi calling.  "Three Wifi Call" is displayed at the top so they are connected.  Is there a current issue?  I've tried rebooting, resetting network, iMessage on and off, wifi calling off-on, and everything else I can think of - even swapped routers!  It's very irksome as logging on to some things require that I receive a security code. I have no mobile signal (for any network) where I live.  Always worked fine in the past - for years - but I first noticed texts weren't arriving late last week.  Any help please?

[Skylark001]

@aka_pseudonym, may I ask which method you used to get your PAC from Three?  (I understand one can either text "PAC" and one's date of birth to 65075, or one can ring 333.)

[aka_pseudonym]

@Skylark001I sent a "PAC" text to 65075.  The code that comes back is valid for 30 days.  Once you have signed up to 1pMobile there's a button on your account page to enter the PAC.  It was about a five day wait for me before the transfer happened but that included a weekend.  They tell you when it'll take place.  Buona fortuna!

[Skylark001]

@aka_pseudonym, it's now Friday afternoon, and I have not received FIVE texts which I know have been sent to me since Tuesday, which is appalling.  I've informed my MP, who has assured me that she will take up the issue with Three executives - probably because in my isolated rural area many others are also dependent on texting via Wifi-Calling.  I've also left a review on the page for "www.three.co.uk" on the Trustpilot website, where the majority of reviews are negative.  To date there are 21,740 reviews of ThreeUK on Trustpilot, and their average score is shown as currently being 1.4 (out of 5)!

Anyway, I've now got the PAC to take to 1pmobile and am much looking forward to receiving 1pmobile's SIM so that normal texting can resume shortly after. 

Molte grazie!

[Kevbur123]

Can I ask did 4g calling work on three volte etc ? How about on 1p mobile, not WiFi calling but it seems the two are related ?

[Skylark001]

@aka_pseudonym, buon pomeriggio!

Thank you so much for your reply!  I am answering you promptly in the hope that you will see this message before it may disappear! 

Amazingly, only this morning, before finding your reply, I began looking around for an alternative carrier and decided to seriously consider moving to "1p Mobile", partly because my partner (who lives at the same address as myself) has been using their service for the last 12 months without any significant problem (very occasionally a text is a bit late). It'll cost me £30 a year but I know that it will be almost 100% reliable.

The last month has been one of much misery.  I've spent literally hours chatting to Three via Twitter, Facebook, their Chat facility, and phone calls.  I have often wondered if the staff at Three have any idea of the complexities of transmitting and delivering texts via Wifi-Calling, i.e., how the system physically works!

Thanks for mentioning that Three have recently increased their PAYG call prices by so much.  I didn't know.

Thanks and best wishes.

[JonathanB · Accepted solution]

Hi @aka_pseudonym,

Welcome to the Three Community.

That's very strange, I'm not aware of any current issues with receiving texts whilst on WiFi calling signal. 

Just to confirm, does it definitely seem to be relating to being on WiFi instead of mobile signal? Did all the missing texts arrive as soon as you went to an area where you were picking up signal again?

Are both routers on the same service provider, if so, can you potentially test on a friend, neighbour, or family members WiFi to see if the issue persists?

Let me know on the above, and I'll check into the next steps. 🙂

JonathanB

[aka_pseudonym]

Hello Jonathan - thanks for replying.  As you suggested I went to get a signal (1.5 miles away sat in the car) and a plethora of login security code texts arrived on both iPhones. So it was the wifi call element which was blocking them. Back with wifi only all now seems to be working.  However one phone took multiple reboots, wifi calling off/on, hard resets etc and about an hour before it would say "Three Wifi Call".  Other phone was fine almost immediately.

For reference one is a '6 on iOS 12.5 and the other an 'SE on iOS 15.7.  So it's not an iOS 16 bug surprisingly!  I also turned off iMessage on both so I could test by swapping texts when I had a mobile signal and that wouldn't turn back on on either - said it needed Mobile Data which it had.  So all very, very strange.

[JonathanB]

Hi @aka_pseudonym,

Thanks for confirming that it's started working again, that's great to hear. Let me know if this issue crops up again. Just to check, did this iMessage issue fix itself too, or is it still not reactivating?

JonathanB

[aka_pseudonym]

Stopped working again, so that didn't last long.  What is going on?  Any ideas @JonathanB ?

[PeteG]

That's not so good. Can you try placing the phones in Flight Mode/Airplane Mode and then manually turn the Wi-Fi back on to see if it's able to connect to Wi-Fi calling and texting then? 

Pete.