Broadband

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Awful awful service

Purchased a 2 year Unlimited BB contract with the Zyxel NR5103EV2 around February 2024.This was to be used at our static caravan, where Three has, surprisingly, a 5G as well as 4G service. All good so far...First weeks showed - using Ookla Speedtest ...

Day 2 and slow speeds

I'm on day 2 of my 5g home broadband, sometimes I get speeds of up to 100mbps and sometimes it's as slow at 1mbps. As my speed is supposed to be 150mbps you would expect it to be at least 70mbps, anything less is unacceptable but 1mbps is just taking...

Elina

Hi there. I have a question   Why my account not closed yet i cancel ages ago and still getting messages from you saying i own a money for something i canceled , returned stock. Had confirmation from you customer service but looks like i was used fo...

ET by Fledgling
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Terrible Internet after renew contract and new HUB

After renewing my broadband plan, they sent me a new hub, which is terrible... I can't get connection with all devices at my house, the Internet connection is rubbish, and the system says "too many users in the area".This week, at night, I think all ...

Shocking Internet coverage in the PL4

Shocking Internet connection in the PL4 area over past couple of days. Lost internet completely!  How am supposed to work…..any help would be greatly appreciated. Thank you 

Awful in TF7 Area

What going on Three? My area in TF7 are pile of rubbish service in the last 3 weeks. I can see Three network signal checker say TF7 are: We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.W...

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Hardcoded DNS in Cellular Info (PiHole)

Trying to set up a custom DNS on the 5g Router supplied by Three (NR5103E). I've specified my custom DNS in the  home-networking section however something keeps undermining my blacklist which I believe to be the hardcoded DNS located under 'Cellular ...

Buffering

Hi i have been having buffering issues for months now. It drops signal all the time & cannot reach 1 room to another. I live in a small flat & the hub is situated on the landing so it reaches all rooms but this still doesn’t work. Please advise as i ...

Waiting on returns email

I cancelled my broadband subscription over a month ago now as I’ve moved house and now have a permanent connection. Was told over the phone I’d get an email with a DPD label to print and post my box back to three and if I didn’t I’d get charged. Neve...

Unable to access apps

I recently got 5g home broadband, and seems to work fine on my iPhone and iPad - I can access apps (Netflix, prime etc) and they all load and work fine on here, however through my tv Freeview recorder box and now tv dongle, even though it says it’s a...

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