Broadband

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Issues connecting to 5GHZ wifi in NR5103EV2

Hi,I have a NR5103EV2 router and I'm having issues to connect to the 5GHZ wifi. I have separated 2.4 and 5 wifis. Some of my devices can connect to the 5GHZ without issues but my Samsung TV and Mac refuse to do it. Mac is telling me "connection timeo...

No internet & rubbish mobile signal

Since Friday lunch time 17th May our internet speed has dropped to around 1MB. We normally get around 250-300MB download speed. This is shocking and nobody seems to say there is a problem in the area. Same with the mobile signal and speed on our iPho...

Macster by Fledgling
  • 179 Views
  • 1 replies
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No Internet

Since lunch time yesterday slow Internet and the circle of death on show we were trying to watch. All 6 light on 5g hub are lite but no signal or when running signal test even they are showing low upload and download speeds. Spoken to three and they ...

Awaiting DPD Returns Label for 5G Hub

Hi everyone,I seem to have the same problem reported by several other people here. I gave notice last week to cancel my plan with Three but still waiting for the DPD returns label to arrive via e-mail, so I could post back the 5G Hub.I waited the ful...

icelli by Fledgling
  • 254 Views
  • 1 replies
  • 0 likes

5G Hub and Sky Q Mini Box

Since Tuesday night my Sky Q mini box will not connect to my 5G hub or the main box. I have tried everything reset all boxes and systems, turning them on and off and nothing will work. Has anyone else experienced this? 

Janinen by Fledgling
  • 179 Views
  • 0 replies
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Three 3 refuse to accept my contract termination - illegal?

So my contract ends in early July 2024. Tried to tell them on the 13/05/24 I want to leave on the contract end date on  5/7/2024, so at the end of the 24 month contract - so no early termination charges incurred.Easy enough you would think.....No, cu...

pateldjp by Fledgling
  • 414 Views
  • 4 replies
  • 0 likes

Daily drop outs (signal but no throughput)

I have a NR5103e(v1) with a 5g Home Broadband contract. I am experiencing pretty much daily connection drop outs where the router will say it's still got signal but no device connected gets any throughput (ethernet or WiFi). If I restart the router i...

Outage or faulty Zyxel?

Late last night (11/5) my router appeared to drop the 5G connection and I was without service for a while. My phone reverted to 4G data on my phone carrier and I haven't been able to connect to WiFi since. Oddly wired connections are working and the ...

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