Caffe Nero £1 Code not being generated

[mgba]

My Three plus app is offering a £1 Caffe Nero drink but when i click on 'Get Reward' message appears 'Sorry, something went wrong, please try again later or go to our FAQ page for further support'. I've generated other codes this week, e.g. Nandos, that's working fine but the Caffe Nero drink doesn't work, have been trying for a couple of days, same message appears.

[Mcddung88]

I used the code yesterday but it is still showing the code as available in the app. Is that normal behaviour? Should it just show as locked or disappear or something?

[EllieMac]

Neroes, we’re both of the codes didn’t work either of them, the one for the £1, or the one for two drinks for the price of one will embarrassing I don’t know why it keeps happening

[PeteG]

Hello.

Welcome to the Three Community. 

It's disappointing to hear you're having issues using the codes. Did the team at the store advise why the codes were not being accepted? 

If not, it would be a good idea to check in with their customer service in order to find out what the reason was, this might give more insight into where to go next with it.

Pete.

[Irp24]

I’m having the same issue, code not generating and it says an error occurred. 

[Lozzzie84]

I've got the same problem, I tried on Sunday too but assumed all codes had been used 😕 

[Robthecarshark]

I am experiencing the same issue also 

[NickyNapkins]

same problem here, I am in cafe Nero now,trying to get the code to work..

[JohnM]

Hey @mgba,

We are sorry to hear your code for Café Nero isn't generating,

I have sent you over a PM with a direct link to our team who can assist with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

[kybmcgra]

I’m having the same problem. Can you help? 
thanks