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4 weeks ago
My page loads blank when I login into the my account page on my app. Any pointers?
using an Iphone 13, had restartes my phone, updated ios, cleared cache and deleted/ reinstalled but it seems that the problem persists.
4 weeks ago
having the same issue
4 weeks ago
Hi @Shahmishahrir,
Sorry to hear this, are you having the same issue if you try to login on the Three website using your browser? Does it make any difference if you try connecting using Wi-Fi or Mobile Data?
Can you let me know on the above too? Are you also using an iPhone?
Thanks,
Jonathan
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4 weeks ago
Same problem on iphone 12 cant pay my bill been trying since yesterday
4 weeks ago
Hi @Jk6758,
Sorry to hear that you've also been having issues accessing your My3. It looks like most of the posts we're seeing about this mention iPhones. Have you all checked your software is fully updated? Have you tried navigating to https://www.three.co.uk in Safari to check if this allows you to log in?
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
3 weeks ago
Same problem last 4 days, restated phone a few times, deleted app and re-loaded same problem .
3 weeks ago
Forgot to add its iPhone 13
also just tried via safari on iPad, it’s just blank too
3 weeks ago
I’m having the same issue. iPhone 13. Tried advice and no different. Need to add on data.
3 weeks ago
Yup. Just setup account and get the same
2 weeks ago
I’m having the same issue