- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 05-25-2023 02:48 PM
Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not the one this post relates to).
I've tried to login to the 3 app to check my billing details/date but it says I need to re-register due to it being updated. I've used the register button and used my email address number etc but it says something about my details and problem with registration. I also tried the forgot password option with the email address ( the one I originally used for the app) but I didn't get the reset password emails either.
Hoping you can assist with both issues but even if I can just get the app working I can check my billing details. Thanks
on 05-25-2023 02:52 PM
I'm having exactly the same issue both with direct debit not going though text (even though there is money in the account) and not getting password reset email.
Has anyone else had the text message, initially thought it was a scam but now thinking there is an issue with 3 systems
on 05-25-2023 03:56 PM
Hi @User123356, @Andy1,
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 05-29-2023 08:43 PM
Iv been trying to log into my 3 app. It was saying I need to re register my account but its not letting me register
on 09-13-2023 06:08 PM
I cannot receive texts or calls (I am currently in the USA). I tried to register so I can add roaming but I keep getting an error and it won’t allow me to register. Pls help
on 09-14-2023 11:38 AM
I can’t re register because it keeps saying the user with these account details already exists??
on 09-21-2023 12:20 PM
Hi @dariadaria,
Sorry for the delay in responding. Do you have more than one number with Three? If so, you'll need customer services to ensure that you have a unique email registered to each so that you can access your separate accounts.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 11-18-2023 01:06 PM
I have this problem as well. Only have one number. Also does not work on the website
on 11-27-2023 04:53 PM
Hey @Annaasaurus,
I'm sorry to hear you've been having trouble getting access to your My3 account. Just to check you've been trying to re-register and you get a message that the account already exists? Are you able to reset your password, or is it possible you're entering a different email from the one we have on file?
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 12-22-2023 08:30 AM
I dont seem to have an account, when I try to register with any email adress put in a new pw, it tells me my details are wrong. If I try to login with any email and attempt resetting pw, the mail does not arrive.