So for 5 years I've been trying to change my name on my account due to a spelling mistake when I joined three over the phone. My name changed 3 years ago so I continued to send emails. I've sent numerous emails with all my details, passport, utility bills, deed poll, licence, payslips to proofs@3mail.com. I've been in store and spoken multiple times to get help over the phone and they all tell me to send an email to that address which I have. At this point I don't know if it would be better to leave three and create a new account to fix my name. I have never received a email back from three and my name has still not been changed on the system. ITS BEEN 5 YEARS!!!!! can someone please just @HelpMe I don't know what to do anymore.
