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Charged £51 in one day for data in Ireland on unlimited plan?

dan1979
Fledgling

Unlimited data and calls plan, settings on account say UK and abroad as per the instructions.

Checked before travelling and it says it's included in allowance.

https://www.three.co.uk/support/roaming/ireland#paymonthly

Why charged £51 in less than 18 hours?

Tried live chat but it just disconnects.

1 REPLY 1
SarahC
Community Moderator
Community Moderator

Hi @dan1979 

So that I can help you out, I'll need to ask a couple of questions. Hopefully we can get to the bottom of this!

When you check your Three app, is it showing that you have any data left? Even with an unlimited data plan, there is a limit of 12GB, this would also include anyone using your personal hotspot. If you've used more than this when in the The Republic of Ireland, then this may be where the additional cost has come from. Special numbers are also excluded from the unlimited minutes and would be charged at an additional cost.

If this isn't the case and nothing seems to be showing as over on your allowances then we may need to look into your account in more detail offline.

Thanks,
SarahC