Accounts and services - Get support for Three services

Kafkaesque call centre bureaucracy

Three’s call centre is in Mumbai. Despite jokes about Indian bureaucracy it could be efficient - but it is Byzantine, passing you from department to department each reading you pages of screed. I’ve just spent nearly 2 hours simply to renew a contrac...

Unauthorised Charges by Boku on My Daughter’s Phone Bill – Advice Needed

Hi everyone,I’m posting here to raise awareness and seek advice about an issue I’ve encountered with unauthorised charges on my daughter’s mobile phone bill.I recently noticed extra charges on her phone account, which is under my name and managed by ...

No return labels sent £455 charge applied

Cancelled my contract for Home Broadband, spoke to the support on the phone from India for almost an hourAs a result, they said I will receive return labels through post and need to return my device to them in 14 daysI haven't receive any return labe...

Can’t cancel existing add-on

I can’t purchase add on because I keep getting “you already have an active add on”there is no place in the app to cancel it, what kind of app is this?

Three trying to charge extra for roaming - finally got an acknowledgment that it was an "error"

I have an old plan which Three is not offering anymore on new plans - it gives me a 12gb allowance in go roam destinations as part of my monthly plan. They obviously don't like it because they don't offer it any more (and they're always trying to off...

Bought a data pack

Bought a 100GB data pack, and it wasn’t added to my number even though I was logged in. Is this normal? I’m afraid that they’re gonna deliver a new SIM or something instead of adding info into my existing number

Best solution Kathleen Collins

I am unsure when my plan ends. 07*********

Active lines not showing

Hi everyone, I had previously a few SIM only contracts, I have used 2 different email addresses for these contracts , I have purchased a new SIM only contracts and trying to register on app/website , it's letting me register and access my account bu...

No payment receipt

I am absolutely disgusted that three are not providing receipts for device payments. Not only that, support disconnect as they don’t want to help. This complaint has to be resolved, not closed without a resolution.

Bill

What is threes account no and sort code to pay as my direct debit was cancelled. I have paid from the app and on my statement it shows THREE. When the payment was pending it was showing THREE MEDICAL CENTRE, not sure what going on, can anyone help pl...

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