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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Enquiry’s

@three why was I even a £18 monthly sub when I asked for the cheapest plan as a student and there is £10 plan for same days amount

Lady1 by Fledgling
  • 199 Views
  • 2 replies
  • 0 likes

No data roaming in Hungary

My account predates October 2021. I checked in a 3 store last week to see if I could still use my at home allowance whilst in Hungary. The customer assistant said YES no problem. I have now arrived in Hungary and I can’t use my phone. Not even to cal...

Da2 by Fledgling
  • 223 Views
  • 2 replies
  • 0 likes

Best solution Three pay question from new user

Hi, I joined three yesterday and received a pay monthly sim, and have a question about three pay. I tried to make a Three pay purchase through the Google Play Store and also on jeffbet using a "pay by mobile" option and both were declined because of ...

zenny22 by Fledgling
  • 233 Views
  • 2 replies
  • 0 likes

Can’t make additional device plan payment online

Hi,I have a device plan with three and I want to make additional over payments on an ad hoc basis to this plan.Everytime I try to do this via my account online once I submit the payment I get a error message saying it’s failed.This has happened numer...

Best solution Incorrect Multiple texts on allowance for a certain day

I only sent 3 texts to a friend number on a certain day and yet when I checked my allowance it shows I sent 11 when I've sent 3 to this number. Has anyone experienced the same where the amount don't match what was actually physically sent? It usually...

Vamp by Fledgling
  • 199 Views
  • 1 replies
  • 0 likes

Best solution Can't get PAC code via text or My3

Hi, I need a PAC code to transfer my number, but I can't get it via text (PAC to 65075) or My3 account. When I try to request it online, it just shows "undefined." I also can't access Live Chat to contact customer support. Can someone from Three supp...

KM1 by Fledgling
  • 329 Views
  • 1 replies
  • 0 likes

What has happened to Three

What the hell has happened to Three customer services. You used to be fantastic and I always sang your praises however lately it has been absolutely dreadful with rude and unhelpful agents to damn right arrogant. Throw that in with all the systemic i...

Jay5 by Fledgling
  • 276 Views
  • 2 replies
  • 1 likes