Accounts and services - Get support for Three services

Outstanding bills for closed account

I found out that I was paying for an account and phone number that I hadn't used for a year. I was eventually able to close the account (or so I thought) after agreeing to pay I final bill. It was £60+ which is ridiculous really as I'd been wrongfull...

Three Promotion Discount

Just received a phone call from 070 **** **** about a promotion discount for the next 12 months where the monthly payments would be half price. They were asking for my details and I suspected it was a fraud call. Can you confirm if it was?

Upgrade was cancelled yet being charged

Hello I want to share my frustration regarding the device and upgrade plan which I took but cancelled it out from the Three Lewisham store. The store official told me that if I want to cancel the upgrade I don’t need to accept the delivery of the dev...

Is this not scam?

On October 17th, I upgraded my phone at one of your stores. My previous device was appraised at £440, and upon signing the agreement, I was informed that I would receive payment within five days. To my astonishment, on October 24th, I received only £...

Successful credit check (twice) but unable to hit the "continue button"

Hi there,I went to upgrade my device as the plan was coming to an end and I passed the credit check, read through a bunch of info and hit "i agree", etc, was told to download something but was unable to do this, then when it came to finalising the or...

Phishing telephone call from 3

I was contacted today by a person purporting to be from 3 (my service provider ) on telephone number 020 **** ****. They asked for my email address after stating that I need an updated sim to work on the 5G network. They then sent a request to change...

Somone trying to contact me

Hi someone is trying to contact me with the following numbers I will provide he was asking how much I pay monthly and if I wanted a upgrade. Please get back to me asap and let me know if anything pops up 03333381001 - 01*********

Unpaid bill

Hello, can you please answer me such a question, for some time I have been receiving messages from a PDCS goods collection company, it is called... as if I have a debt to you, namely from your company I have never received any message or should I rec...

Customer services

Is there a specific number for customer services as I would like to speak with them and not an automated number puncher! Thank you

Unrecognised Bill

I have two 3 phones which I pay by direct debit and the accounts are up to date. On my last Experian Credit Report an unpaid bill has appeared which I do not recognise and which has impacted my credit score. I am unable to make contact with 3 and th...

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