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Enquiry’s

@three why was I even a £18 monthly sub when I asked for the cheapest plan as a student and there is £10 plan for same days amount

Lady1 by • Fledgling
  • 199 Views
  • 2 replies
  • 0 likes

No data roaming in Hungary

My account predates October 2021. I checked in a 3 store last week to see if I could still use my at home allowance whilst in Hungary. The customer assistant said YES no problem. I have now arrived in Hungary and I can’t use my phone. Not even to cal...

Da2 by • Fledgling
  • 223 Views
  • 2 replies
  • 0 likes

Best solution Three pay question from new user

Hi, I joined three yesterday and received a pay monthly sim, and have a question about three pay. I tried to make a Three pay purchase through the Google Play Store and also on jeffbet using a "pay by mobile" option and both were declined because of ...

zenny22 by • Fledgling
  • 233 Views
  • 2 replies
  • 0 likes

Can’t make additional device plan payment online

Hi,I have a device plan with three and I want to make additional over payments on an ad hoc basis to this plan.Everytime I try to do this via my account online once I submit the payment I get a error message saying it’s failed.This has happened numer...

Best solution Incorrect Multiple texts on allowance for a certain day

I only sent 3 texts to a friend number on a certain day and yet when I checked my allowance it shows I sent 11 when I've sent 3 to this number. Has anyone experienced the same where the amount don't match what was actually physically sent? It usually...

Vamp by • Fledgling
  • 199 Views
  • 1 replies
  • 0 likes

Best solution Can't get PAC code via text or My3

Hi, I need a PAC code to transfer my number, but I can't get it via text (PAC to 65075) or My3 account. When I try to request it online, it just shows "undefined." I also can't access Live Chat to contact customer support. Can someone from Three supp...

KM1 by • Fledgling
  • 329 Views
  • 1 replies
  • 0 likes

What has happened to Three

What the hell has happened to Three customer services. You used to be fantastic and I always sang your praises however lately it has been absolutely dreadful with rude and unhelpful agents to damn right arrogant. Throw that in with all the systemic i...

Jay5 by • Fledgling
  • 276 Views
  • 2 replies
  • 1 likes