Fraudulent billing of 4.50 weekly

[AmanKin]

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop this. 

[Uche5]

Three is very nonchalant for not being able to solve this, I honestly don't know what to do anymore it's so frustrating. Are they clueless to the fact that it's a scam

[JonathanB]

Hi @Uche5,

I'm sorry to hear you've been dealing with a premium charge and weren't able to find a solution. I understand your frustration, but our default assumption isn't that any additional charges are scams or fraud. 

We'll be happy to try and assist, but can you let us know a bit more about the circumstances. For instance is this a reverse charge text shortcode, or a Three Pay transaction? Have you been able to check your itemised bill to see the description of charges there?

If you let us know a bit more about what you've been experiencing, we'll do our best to help or point you in the right direction.

Thanks,
Jonathan

[JonathanB]

Hi @AmanKin,

Did you manage to unsubscribe from this service? If you still need help with this, here's some more info.

This sort of charge will either be added to your bill by Three Pay transaction, or by a reverse charge text, usually from a 5 digit shortcode.

If it's a Three Pay transaction, you can usually unsubscribe from the website or app which subscribed you to this. If you're not sure where this has came from, there should be a helpline number for the provider on the itemised section of your bill. You can usually call them to unsubscribe too.

If it's a reverse charge text shortcode, you can also usually text STOP or STOP ALL back to the shortcode to unsubscribe.

You may also be able to find further support from the Phone-paid Service Authority. They regulate charge to bill services in the UK.

Thanks,
Jonathan

[Officina-red]

You are suffering from a scam, you need to contact whoever you use to pay these charges, credit card or bank or Three, tell them you are being scammed, they will be able to stop the payments but you may have a hard time getting a refund. 

[Uche5]

Three seems to be nonchalant to the issue

[Anonymous]

If this is Three pay (and you don’t say it is so I’m making a massive assumption here) then I believe there is a team within customer service whom you can approach to query and  POSSIBLY get a refund from. But I’m not 100% sure as regards refunding you so check. Secondly you must approach the company taking the money and tell them to stop,although how you didn’t notice a £4.50 weekly payment being made for a year is one of life’s mysteries.

[AmanKin]

It's not monthly..The 4.50 is a weekly charge. If anyone has any solution to this please help.