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H3G LOAN being reported as default on credit score

CH8888
Fledgling

on my credit score I can see a loan to H3G LOANS , the credit report is saying that the loan is in  default even though I am making a payment every month via direct debit . it also states that the loan started in. February 2024 but I didn't take the device out until march . any help with how to deal with this as it is affecting my credit score rather severely 

regards CH8888

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