My SIM card suddenly not working, can't make any calls and texts

[Sherry]

On 22nd October, my SIM card suddenly not working any more. I just topped up on last few weeks for three month plan. I don't have service, can't make any calls and text messages. I have owned this SIM card for almost 8 years. There is no messages but suddenly not working. I went to the three store, they can't do anything but asked me to buy a new SIM card. I went to live chat, on first night, the assistant told me she raised this issue and my card would be activated in the next 24 hours but it did not. So yesterday, I started a live chat again, someone told me my card is under investigation and needs to wait for another 24 hours. Now 48 hours gone, my card is still not working. All my important accounts are related to my phone number such as bank and university account. I was so anxious and sad. No one is helping me. I called 333 but there are no real people answering the call. Is there anyone helping me with this issue? I am really upset and can't sleep at night. I missed loads of important calls and texts. @Three1 @Three5G 

[JonathanB]

@Sherry, I've sent you a PM to get you in touch with more help with this.

It does look like the same issues the others are describing, which we're working to sort out as quickly as possible but I've linked you to some more help, just so we can make doubly sure we're working on fixing the issue, and so we can check if there's any more we can do to help in the meantime.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan