Accounts and services - Get support for Three services

Orphaned Account

I used to have 5 separate accounts for each of my family, which I managed with a single email across each of the numbers. When system changes were made a couple of years ago I could no longer do this so had to create new email addresses so that I ha...

Log in error

I can't log in my account,it says error code 0 and always try to log in later. I'll try so many times but its the same. Anyone can help thx!

Problems transferring number

Order number is 3********* Hi, Problem: ordered new sim card. old number has not transferred despite explicitly putting in PAC code when ordering. Order number is **********. Please help or I will need to cancel this contract ASAP. Thanks,(Post edi...

Google play charges after phone stolen

I have been on the phone to three for two days. My phone was stolen in February and they managed to link my phone number to another google account then spend money that’s been charged to my phone bill. I’ve been getting texts through with them saying...

Whats happened to Three's Service?

Is it just me but....Three's service is awful now. They force you to go through awful chat, and if you phone it takes forever. It seems entirely staffed in India and its essentially computer says no. They dont understand my complaint and just fob m...

Best solution Puk code

Where on the app can I find my puk code?

Abroad for a long time, can I use three

If I am working abroad for a long time(more than 1 or 2 years), can I use three?I’ve heard that if you don’t return to the UK for two months, your number will be deactivated.I want to know it is true? Or how can I use three abroad?

Roaming - Tenerife

I’m off to Tenerife soon; looked at the EU list to make sure I’d buy the right add-on; even searched for Tenerife… it doesn’t exist..I assume it you be covered by Spain, but who knows…any idea?!

Best solution My number change in iPhone

Hi there,Upon purchasing new SIM only sim I got a new number by three. Let’s call this as temporary number. After activation I have called 333 and asked customer support to port in my permanent number and I provided PAC code of previous operator. Nex...

Best solution Go Roam Calls didn't work.

7 day Go Roam Pass in Spain 15/5/24 - 22/5/24 Failed to allow me to make calls (texts and Data worked). Why did phone calls fail?

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