New 3 Mobile App won’t load account details

[Timrivergod]

Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. 
App opens OK 
Any advice would be appreciated. 
cheers Tim

[Roz]

Having the same issue and it is a total nightmare as I am abroad and need data!!! No idea what to do! 

[JaneM]

Same here. Log in with thumbprint and then just a white screen. Have tried deleting and reinstalling the app, same on Wi-Fi or using data.

what does 3 advise.

[Sabe]

I am also having the same issue, once clicked, both in the safari and app, just three dots working on the screen… nothing can be done thereafter. It’s a real nuisance. 

[JonathanB]

Hi everyone,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan

[Ali4]

Yes still same issue

[KatieHana]

Also having this same issue and still happening today 

[Rmagee]

Yes still experiencing the same issue on both app and website. I’ve also tried deleting the app and re-installing and same issue. Husband also has the same problem.  

[Sabe]

Hi Jonathan,

The issues is still there, and It’s been there for long, not only today. 

[Jardine_199]

Hi same issue and has been like this for days. I am also abroad and need to access data. Are you implementing a fix for this? Or how are we meant to buy data now? Bit unacceptable to have this functionality down for so long for so many customers without any communication. 

[Rhyannon]

Hi I am also getting the same problem! Can't login on app or browser either and have a phone bill due to be paid today...