Your ‘chat operators’ are ending chat calls in order to not deal with queries. They end calls to send you to the back of queue and leave you re-enter security details, as a barrier rather than dealing with queries.
They are not providing any service at all and seem to operating a this scam openly in your call centres.
Any request to speak to manager or supervisor the chat is ended, the chat/app disappears. You’re left to wait again. I have waited a number of times, again enter security details. Spoke to a chat ‘operator’ it is then ended rather than dealt with.
The process is waiting, entering security text, ask the query, you are then sent to back of queue, sometimes this was a 25 or longer person queue.
Is this policy for Three, why isn’t there any follow up, e.g follow up email, after an enquiry. Do you know your ‘operators’ are doing this, given them the power to end ‘chats’ without any repercussions.
