- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 07-22-2022 09:44 PM - last edited on 07-25-2022 12:06 PM by SarahC
Hello
i buy a contract of sim for 100gb data and unlimited texts and messages at 14 pounds
but now 24 has been deducted from my account and my data is shown as unlimited
i just want 100gb data at 14 pounds
can you please help me to do that
thanks
07-23-2022 02:32 PM - edited 07-23-2022 02:33 PM
Hello @Haiderinam,
Hope you're doing well. Sorry to hear you're having an issue with your plan.
For me to help further can you confirm whether this was a New Contract, or was it an Upgrade to your existing Three account?
If it was an upgrade, it may be the final bill of your old price plan. Before your new plan takes effect.
If it's a new plan, then something may have gone wrong, and I'd recommend chatting to our support team here - https://www.three.co.uk/support/thankyou
Thanks,
Lee
Employee - Retail