Payment and data query

[Haiderinam]

Hello 

i buy a contract of sim for 100gb data and unlimited texts and messages at 14 pounds

but now 24 has been deducted from my account and my data is shown as unlimited 

i just want 100gb data at 14 pounds

can you please help me to do that

thanks

[LeeT]

Hello @Haiderinam,

Hope you're doing well. Sorry to hear you're having an issue with your plan. 

For me to help further can you confirm whether this was a New Contract, or was it an Upgrade to your existing Three account? 

If it was an upgrade, it may be the final bill of your old price plan. Before your new plan takes effect.

If it's a new plan, then something may have gone wrong, and I'd recommend chatting to our support team here - https://www.three.co.uk/support/thankyou

Thanks, 

Lee

Employee - Retail