Request to get PAC code from 3

[alan]

Hi, 14 years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced and my contract ending soon.

I've requested a PAC code by texting PAC to 65075 and also called 333 many times, but I didn't get a PAC code until now.

I will contact Ofcom or  Ombudsman if they don't send me a PAC code.

Shocking service!

[raf77]

I too have not received my pac code

[JonathanB]

Hi @raf77,

I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[JonathanB]

Hi @alan,

I'm sorry to hear that you're looking to leave Three. Introducing daily charges to Go Roam was a difficult decision and we've made every effort to keep these to a minimum.

If the PAC is failing to reach you over both the automated text system, and when requested from customer services, then it sounds like there's an issue on your account. I'll send you a private message to direct you to some colleagues that should be able to help further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Cdc]

I’ve been attempting to get a PAC for over a week with multiple chats and calls to Three and no sign of the code. How do I escalate?

[JonathanB]

Hi @Cdc,

We'd like to get this checked out for you as soon as possible. I'll send a private message to link you in with some colleagues that can look into this further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

[sc1999]

How long have you got left on your contract?

[Cdc]

I’m out of contract

[sc1999]

According to OFCOM a PAC must be sent within 2 hours. However, there may be reasons as to why you have not received yours. I do not know of the reasons but I would speculate that if you still have too long left on your contract they won't issue you a code until you understand the cost implications. How long have you got left remaining on your contract.