Accounts and services - Get support for Three services

Using phone in EU

Currently in Europe for an extended trip. I have been notified that I have 28 day Roaming in EU. Can anyone clarify for me…...if I am still travelling in the EU after the 28 days will I still be able to receive and make calls and sms text messages, I...

Topped up but have 0 balance

I topped up my phone with 15 Pound this morning, did not use the internet once.Then I switched it on, and got immediately the message, that I am running out of funds. I checked my payment history. 15 pound went in, but my balance is 0. Three what is ...

Increase in my monthly bill

They keep increasing my bill and I'm not getting a reason why and every time I get onto the online chat it keeps telling me that there is noone available I'm furious

Roaming alert from Three with Mobile data and Roaming off.

If I receive a message while in EU even though Roaming and Mobile data switched off - so how/why could I receive it? - Three charges £1.67 plus VAT for that day. The only way I can enjoy free wifi in EU without incurring Three charge for incoming mes...

Calling abroad direct from yr phone

I want to call abroad direct from my phone it isn't working, I did increase the spending limit still the same.

No reception, I want to cancel contract but got asked to pay Ower 500£

Like In title, is there any way around it, I'm stuck on this contract for another 1.5 years and I don't hawe reception in my new house, I don't think that people's should pay any fees, I'm paying for serwices and I ain't receiving any why can't I ju...

Credit check didn’t passed for upgrade

Hi, I tried to have early upgrade last month, my contract comes to an end on 9th of November 2024. However, I didn’t passed credit check. I’m not sure why as I’m with 3 since 2012. Never had a problem to have upgrade before. Is that a new thing? So w...

My plan

Hi I need help my contract finished in August which I paid and just had my bill come through and it’s still saying the same amount when I don’t need to pay that amount again as my contract should be finished what do I do and do I need to cancel my co...

Server Error

Hello. Today I paid twice for a £13.50 data pack and once for a £10 data pack for my number and each time it shows me the same error. So far you have charged me £37 and nothing works from the data pack I paid for. It shows me Internal server erro...

Help please

Hi everyone Can't get to speak to a human But a contract is missing on My3 so I can't see bills or when my contract ends I keep logging in to the account by the handset but it still doesn't show missing contract any ideas what to do before I go to th...

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