Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Overcharged in the name of services

I have been using Three for almost three and a half years now. Last month, I changed my contract to 120GB. However, when I received my bill for this month, it totaled around £164.87. Upon reviewing the bill, I noticed there was a £148.87 charge for e...

Simon023 by Fledgling
  • 322 Views
  • 1 replies
  • 0 likes

Blocked

How do you contact 3 when your phone has been wrongly blocked. 

John60 by Fledgling
  • 339 Views
  • 2 replies
  • 0 likes

Can’t pay one-off payment with my card

I’m trying to upgrade my phone and plan, sorted a good deal speaking to an advisor, but when it came to paying a one-off fee for delivery (£4.99) my card was rejected! Tried my partners and my mum’s card, they were also rejected. The advisor asked if...

Can’t get past the last page to order my upgrade!

Trying to get an upgrade and 3 have already ran a credit check which was successful, now I can’t get past the last page where it asks you to just check over everything, despite checking the box and downloading all of the documents. Ive even selected ...

CC23 by Fledgling
  • 338 Views
  • 1 replies
  • 0 likes

Upgrading

Anyone having trouble upgrading? I've tried so many times and waiting the 72hrs after ringing about the problem. Still can not get the system to take the 4.99 delivery fee. Can't collect from store because they only take photo ID which I do not have....

Afreem by Fledgling
  • 221 Views
  • 1 replies
  • 0 likes

Paying after contract cancellation.

Three services have been appalling. I have had to cancel 3 lines and a subscription. They tell you to contact to cancel your contract. But it’s all a scam, or why do you have to bill people for lines that are not active? Why do you have to bill someo...

Dee1 by Fledgling
  • 262 Views
  • 1 replies
  • 0 likes

Charge to mobile

If I wish to use my number to pay for something just say slot games or something will I just be able to or does it need to be requested 

Pandakat by Fledgling
  • 264 Views
  • 1 replies
  • 0 likes

Top up amount disappeared

HiMy £20 top up has vanished from my balance when I proceed to purchase a 14 day data pack on the automated telephone service. (444) please can anyone advise me? Thank you. 

BlueBoy by Fledgling
  • 354 Views
  • 1 replies
  • 0 likes