Scammed by Fuzeforge on my 3 broadband bill

[KK_2024]

I have same 4g broadband contract with 3 and i have never used any third party apps but they have still sent me the bill £18.00 extra on my bill which is from Fuzeforge that i have never consent or authorised.

I have tried to contact 3 but not much help they passed me the number of 2 different companies and said you need to speak with them they will refund. but as Three pay is service from 3 why i need to chase up scammers as it should not have been happened at first place. I have tried to contact those companies but as usual no luck now i have send them email but i am not sure if they will respond.

Three should stop this scammers using trusted customers account to pay. Very poor service by Three.

[Naz1]

• Same here WHAT am I meant to do I will sue three for this!! They didn’t protect my account letting others use it they will fall very fast I promise - you won’t win more money by scamming your own customers 

[JonathanB]

Hi @Naz1,

I'm sorry to hear you've had unexpected charges on your bill. Normally when there's a 3rd party subscription you can find their contact info on your itemised billing which you can download from your My3 account online. You may also find the link that Geluk shared on their reply to this topic helpful as the PSA hold info and advice on charge to mobile subscriptions.

If this is a reverse charge text message subscription with a 5 digit number, you can usually text STOP in reply to prevent this from continuing, and we'd recommend to make contact with the provider directly if you'd like to dispute the subscription.

Thanks,
Jonathan

[johnH_99]

Same thing im dealing with i contacted fuzeforge they were refunding money bu it was up to three to give me it back  i also canncled my broadband as i dont seem it is right how any user on ypur wifi can subscribe to anything, i also have been hit with a bill today which fuzeforge is still on it after get confirmation from them it was stopped.

[Silpamat]

I also have the same problem. same company - Fuzeforge Games. 

How to move forward? I don't want to pay for these scammers. Let's move together? 

[pp446]

Any progress in your case...

[pp446]

I also had same issue with Three charged 18. I have cancelled my direct debit and ready to fight with all.

So I think they will direct me to some debt recovery services, since I have past experience with such companies so I don't mind spending next year fighting with them. Three should forget any future contracts from or my friends.

[Gannie]

I am in the same shoes and mine is £50, I complained and complained, no help from Three and the fuzeforge service provider said they cannot justify a refund. If my service provider ‘Three’ has refused to protect my number from unsolicited services and the same ‘Three’ is not willing to help me get a refund then I need to sought for help elsewhere.

[pp446]

Are you considering leaving Three.

[Geluk]

Try;

https://psauthority.org.uk/for-consumers/service-checker