Scammed by Fuzeforge on my 3 broadband bill

[KK_2024]

I have same 4g broadband contract with 3 and i have never used any third party apps but they have still sent me the bill £18.00 extra on my bill which is from Fuzeforge that i have never consent or authorised.

I have tried to contact 3 but not much help they passed me the number of 2 different companies and said you need to speak with them they will refund. but as Three pay is service from 3 why i need to chase up scammers as it should not have been happened at first place. I have tried to contact those companies but as usual no luck now i have send them email but i am not sure if they will respond.

Three should stop this scammers using trusted customers account to pay. Very poor service by Three.

[johnH_99]

Same thing im dealing with i contacted fuzeforge they were refunding money bu it was up to three to give me it back  i also canncled my broadband as i dont seem it is right how any user on ypur wifi can subscribe to anything, i also have been hit with a bill today which fuzeforge is still on it after get confirmation from them it was stopped.

[Silpamat]

I also have the same problem. same company - Fuzeforge Games. 

How to move forward? I don't want to pay for these scammers. Let's move together? 

[pp446]

Any progress in your case...

[pp446]

I also had same issue with Three charged 18. I have cancelled my direct debit and ready to fight with all.

So I think they will direct me to some debt recovery services, since I have past experience with such companies so I don't mind spending next year fighting with them. Three should forget any future contracts from or my friends.

[Gannie]

I am in the same shoes and mine is £50, I complained and complained, no help from Three and the fuzeforge service provider said they cannot justify a refund. If my service provider ‘Three’ has refused to protect my number from unsolicited services and the same ‘Three’ is not willing to help me get a refund then I need to sought for help elsewhere.

[pp446]

Are you considering leaving Three.

[Geluk]

Try;

https://psauthority.org.uk/for-consumers/service-checker