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Scammed by Fuzeforge on my 3 broadband bill

KK_2024
Fledgling

I have same 4g broadband contract with 3 and i have never used any third party apps but they have still sent me the bill £18.00 extra on my bill which is from Fuzeforge that i have never consent or authorised.

I have tried to contact 3 but not much help they passed me the number of 2 different companies and said you need to speak with them they will refund. but as Three pay is service from 3 why i need to chase up scammers as it should not have been happened at first place. I have tried to contact those companies but as usual no luck now i have send them email but i am not sure if they will respond.

Three should stop this scammers using trusted customers account to pay. Very poor service by Three.

10 REPLIES 10
jaibee
Fledgling

 

The above link does not work. 

Geluk, were you able to get your refund?