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on 07-27-2024 01:44 PM
Has anyone had problems with their three top up voucher having only 14 digits. I purchased this at my local shop and the retailer has told me to speak to three as it is an error at their end.
I cannot get through to speak to an advisor currently
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on 07-30-2024 03:36 PM
Hi @Krizzy and everyone else who posted, just to reassure you this is an intentional change, and our vouchers do now have 14 digit codes, so nothing to worry about there. Hope this saves some time entering the codes!
If anyone is having trouble redeeming a voucher, please get in touch here.
Thanks,
Jonathan
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Monday
Hello there.
To confirm again, there are now vouchers with 14 digits on them. Entering the 14 digits on the automated service should work normally.
Pete.
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Monday
HOW DO I APPLY THE VOUCHER WHEN IT SAYS 16 DIGITS ON MY PHONEEEEEE, I CALL 444 AND IT SAYS ENTER 16 DIGITS HELP PLEASE
Monday
I'm same only asking for 16 digits how you meant to top up
on 07-30-2024 06:52 PM
Bought a Top Up Voucher but it only has 14 digits instead of the normal 16.
on 09-20-2024 08:32 PM
It is 14 now I had the same problem but it worked fine in the end
on 07-31-2024 09:58 AM
Hi @IanWalker,
I've merged your post with this topic as it's already under discussion. Just to reassure you Three Top Up vouchers do now have 14 digit codes, that's correct. Are you experiencing issues with applying the voucher?
Thanks,
Jonathan
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on 07-31-2024 09:11 PM
Now that I know that 14 digits is how it should be, I went ahead and successfully applied the Voucher. Thanks for your help.
on 07-30-2024 03:36 PM
Hi @Krizzy and everyone else who posted, just to reassure you this is an intentional change, and our vouchers do now have 14 digit codes, so nothing to worry about there. Hope this saves some time entering the codes!
If anyone is having trouble redeeming a voucher, please get in touch here.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 09-19-2024 07:05 PM
I tried the 14 digits but still dint work on my phone any advice thank you