Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Pairing plan galaxy watch 6

I had a conversation with Sammy from social media webchat about the contract for my pairing plan that I originally signed up for which was 24 months the first 6 months free then £5 a month that I still do not have after 2 months I am now stuck on tha...

Turpin by Active
  • 730 Views
  • 1 replies
  • 0 likes

PM

In June I was told my PAYG balance was nil, so topped up and this was confirmed and showed I DID have a balance. That top up was never credited but was debited to my bank account. 4 months later I have still not resolved this issue and another top up...

PHSM by Fledgling
  • 866 Views
  • 1 replies
  • 0 likes

Urgent change of Date of Birth

Hi, I urgently need to update my date of birth in the three system. I was in the process of discussing a renewal/upgrade and it was flagged to me that when setting up my account someone at Three put my date of birth down wrong. I was told to email pr...

Best solution Data and Roaming

Can anyone help? Because I'm going around in circles....I'm currently on a pay monthly plan with 4gb data incI'm going to Spain soon and I've puchased the 7 day go roam pass. I want to add more data ...say 6gb for the month to cover my holiday too. S...

xena by Regular
  • 2644 Views
  • 5 replies
  • 1 likes

About three device and sim card account.

I have three sim card and also have a contract for iPhone 14 pro which I had started in January 2023. And my friend use that device and sim. But he doesn't pay monthly payment from last 2 months. I'm unable to find my account on 3 bcz he changed tha ...

No service 9 days and counting

When the system updated the weekend before last the remaining 5GB data I had on my add-on disappeared. I tried to top up a few days early but could not convert to an add-on. After an hour on 3 chat the customer service person managed to buy a 10GB ad...

Late payment

Hi, I have a credit file issue! Due to fraud on my bank account three mobile was unable to process my May 2023 direct debit payment! (It’s a sim only roll on contract 3 years old never having a problem or late payment)! After the second try they dele...

Neukumpf by Fledgling
  • 2434 Views
  • 1 replies
  • 0 likes

Refund Not Received

Hi I tried to buy an Iphone 14 on the 14 August with an upfront payment of £335. The order failed to go through but I was charged £335. I spoke to someone on the live chat and they cancelled this order for me and then helped me order it again over th...

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors