Accounts and services - Get support for Three services

Data usage warning texts

Hoping anyone can help me out! I received a text on Friday night saying that I had used 80% of my data leaving me with 5.886G left. I woke up this morning to another text saying I'd used 100% of my data. On my Three app, it says I've still got 3.6G o...

Picture Messages Sent to my Own Number

This month's bill was a lot more than usual, and when I looked at it in detail there seem to be a number of picture messages sent from me to my own number. They seem to be particularly associated with another number, so much so that in some cases the...

Change SIM registered name

Currently my SIM is registered by my brother name. I do want to switch its registration into my name keeping the same SIM number. Besides that, I am willing to buy Iphone15 pro max in contract. What should I do to change the registered name into my ...

PAYG Data Balance Cost Doesn't Increase or Change

Hi,I hope that someone may be able to explain the following.I purchased a 10GB PAYG Data Pack which I used without any issues for a month. I was aware that I had to renew the pack after a month otherwise any credits would be lost, however, as there w...

Contract upgrade, terrible service

I’m having a complete nightmare trying to upgrade, made worse by unhelpful team members.I currently own an iPhone 7 and last year switched to a business account.I didn’t fully realise I had signed into a 24month data only contract, but that’s fine as...

Why is one of my posts marked as SPAM when it most definitely isn't?

Last Sunday I posted a new thread entitled"Three staff tell me that I MUST use a gmail address (and no other) to log in using new system"(https://community.three.co.uk/t5/Account-and-services/Three-staff-tell-me-that-I-MUST-use-a-gmail-address-and-no...

PAC problems

Hi I recently took out a new contract with Three but via a third party supplier. Unfortunately they put it through as a new contract rather than as an upgrade which means my existing number wasn’t transferred. I was told to obtain a PAC code then to ...

Retaining previous number

Hi, I just got this sim and I intended to keep my previous number, I was told to call customer service but I couldn’t get through. I have my PAC number already. Thanks

Blacklisting on CEIR

Hi There, I have been trying to get my phone blacklisted with CEIR on a shared data base for a week now. I have tried contacting your customer service through phone calls and through online chat and nobody seems to be able to help me with this.Please...

Contract Not Cancelled

Hi,I have several contracts with Three and spend around £200.00 per month.One contract was due to end on the 6th of September 2023 and I received an email on the 16 August advising me of the available options. As this was for a line and device no lon...

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