Trade in payment not received

[Mary7]

Still not received payment from phone trade in. 
The payment was released on 19th October. 
They say wait 5 days it’s now been 13 days.

Anyone else having the same, it says on three website quick pay out 😂😂😂 not impressed at all. It’s false advertising 

Contacted customer service they say it’s coming but can’t say when. It’s ridiculous 

Mod note: Post subject edited to soften tone

[LauraSimpson92]

I’ve been on the phone nearly 2 hours to these and still no answer they have my phone and haven’t sent a payment the reviews aren’t good. Three should not use these this seems a scam as people aren’t receiving payments and they’re just taking phones! They have my iPhone 14 Pro it’s really unfair to a loyal customer of 12 years. I won’t renew my contract for this an will move to 02 my sister had no issue with her trading. 

[KateS]

Hey @LauraSimpson92,

I'm sorry to hear you've not received your trade-in payment and understand your frustration.

Have you had an email to confirm the device has been received or that the payment has been released? When did you send the device?

Thanks,
Kate