Unlock code

[Dazzar]

I have confirmation that I own my 5g hub and it is not owned by three so why do I need a pin to get into it, does anyone know how to unlock the router from three especially when they do not own it

[JonathanB]

Hi @svinxz,

We haven't been locking our routers for quite a long time now. Have you tested a SIM from another provider and are being prompted for a Network Unlock Code?

Thanks,
Jonathan

[Coastal]

Hi Jonathan, i can confirm that my CPE PRO 2 doesnt work with another providers sim card and when the sim of another network is inserted i am given 10 chances (10/10 remaining) to enter the correct code or the device will be permantly locked 

[LeeB80]

Hi all, 

I am in the same boat where another sim gives me a sim unlock code request even though using the HUAWEI AI life app says the router is unlocked. 
how do I get around this ?

[JonathanB]

Hi @LeeB80, @Coastal, @svinxz,

I've had a further check into this and some of our previous Huawei range are network locked. Customer services should be able to assist you in obtaining them if you get in touch though. Please let me know how you get on if you contact them.

Thanks,
Jonathan

[LeeB80]

Hi Jonathan, 

I have been online chat with 3 and they would not provide an unlock code and told me to take it to the shop. I doubt they’ll be able to provide a code. 

When inserting another sim is stated device locked, input sim lock code. 

[Moscool]

Hello

I have the same problem: I was told when you upgraded my 5G modem to ZTE that the Huawei modem was unlocked and I could use it as I pleased. I have now passed it on but it requests a code (which is NOT the new SIM card code) and I have 10 attempts beofre the device gets permanently locked. 

I have contacted tech support and the old EMEI number no longer seems to be linked to my account. In any event they had no clue what I was speaking about and asked me to enter the SIM card code. Useless. Three Ireland seems to have a process but I see no equivalent here. Can somebody help? I really need this unlocked! 

[Moscool]

Update for @JonathanB 

For clarification the router needs a 16 digit code which can ONLY be provided by Three. Huawei themselves refer you back to Three.

When you upgrade your router (like I have done), your account can only be associated to one device (or so technical support tell me). As a result when you quote your old EMEI, they claim they cannot supply a code. This is deception with dozens of people around the world claiming the same problem and accusing Three of bad faith behaviour. 

Can you help me? Thank you

[PeteG]

Hello, Moscool. 

It sounds like you're looking for a network unlock code. I'm surprised to hear that the advice to you was to keep the older Hub, as the network generally expect those to be returned once a contract is over. 

If the network is definitely not expecting the device back, you should be able to request an unlocking code for it. I'll send you a direct message soon with some steps on how you can get that done. 

Pete. 

[up]

can the steps be shared here

[JonathanB]

Hi @up,

It's not a process so much as we're directing to a small, specialist team, so we don't share their contact info on the public forum.

I'm happy to help get you in touch with them provided this is the right help though. Can you let me know a bit more about the circumstances please? Are you also attempting to unlock a Huawei router, was this supplied to you directly by Three?

Thanks,
Jonathan