Worst customer care

[usman99x]

Hello

My phone has been lost and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.

I have contacted three 5 times!! and I still have yet to receive this information. The customer service is appalling. I have been told multiple times between each call I would have to wait 72 hours and that they would get it sorted and I wouldn't have to worry but it's been OVER now  and I can't progress on with my insurance claim. this is unacceptable and despressive,

awfull experience, i am thinking to file cancellation contract.

[JonathanB]

Hi @usman99x,

I'm really sorry to hear that you've been in touch so many times without this being sorted out. I've replied to your recent PM with a link to some colleagues who will do their best to help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan