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Charged Additional amount

I took out a SIM + phone contract with Three in December 2021, which was a two-year agreement. I set up a direct debit for the payments, and the contract ended in November 2023. I decided to switch to a SIM-only plan and visited the Cannock store, wh...

Amila by • Fledgling
  • 556 Views
  • 1 replies
  • 0 likes

Cannot Cancel Account

Hi, I’m currently paying for a contract under my account No: **********. However, I keep being charged £11.40 from a different account No: **********. The second account seems to be under my name and email address but I do not want it and wish to can...

£10 missed payment

So my credit score has plummeted with Experian, Equifax & Transave due to incorrect information posted by three in the last couple lf days. I’ve been awarded a missed payment on my credit file, for the amount of £10.00, The account information shows ...

Pac code scam

I recieved a one time validation code as as a text message followed my a pac code, none of which I had requested. I contacted three through online chat and they were unable to cancel the pac code request as it had already been started to port to anot...

Seanw by • Fledgling
  • 1614 Views
  • 2 replies
  • 0 likes

Service number cap

Hi, I'm trying to call a service number (09...) But keep being told that this call is chargeable and I've reached my spend limit. Three agents checked it, upped my limits but it still not working. And everytime agent disconnects me when they can't of...

Agnem by • Fledgling
  • 696 Views
  • 2 replies
  • 0 likes

Delinquency on my credit account

Three Mobile has added an issue to my credit rating account.The credit rating agency refers to this issue as a "delinquency."Consequently, I cannot obtain a mortgage until the matter is fully resolved. This has caused significant disruptions to my li...

Ej2025 by • Fledgling
  • 691 Views
  • 1 replies
  • 0 likes

Kafkaesque call centre bureaucracy

Three’s call centre is in Mumbai. Despite jokes about Indian bureaucracy it could be efficient - but it is Byzantine, passing you from department to department each reading you pages of screed. I’ve just spent nearly 2 hours simply to renew a contrac...

NDR by • Fledgling
  • 623 Views
  • 1 replies
  • 1 likes