Accounts and services - Get support for Three services

Overcharged due to technical error, months later STILL no refund

I was overcharged on my March bill due to a technical error in which "some number ranges were incorrectly defined as special numbers and customer was charged for the same special number charges."I had to spot this myself by going through my bill, the...

Cancel my contact but no access to phone

HiIn June 2022 I took out a contract in my name for my friend's use , after 4 months I found out he had changed the name on the account and had not made any payments. I have since paid all monthly charges . I would like to cancel the contract as the ...

Data Roaming unable to work - stuck with no service in Spain

I’m currently in Spain and before I went , I made sure my spend cap was unlimited and purchased a 7 day European roaming package for £12. It’s day 2 and I still have no data, did not receive any texts at all when coming to Spain and have 0 service. O...

I want to switch provider when contract ends in August what do i do

remove recurring payment

Hello Can you please remove the recurring payment from my account

Stealing money

Its literally charging me loads of money for nothing.

Sim Cancellation

When my old sim contract was finished I was given the option to upgrade - I took this and upgraded to a new 24month contract. However the old sim was not replaced! So I have been paying an extra rolling contract for the last 4 months. I have called m...

Problems making or receiving calls

Hi - I wonder if anyone can offer me any help or advice! My iPhone 11 has suddenly stopped receiving calls and making calls too. WhatsApp is working. This fault/problem is intermittent but is happening more frequently. I’ve checked obvious things lik...

Can’t buy add ons ,,wont accept any cards I pay with

Trying to buy credit and add ons ,,I go through the whole process but then it says This card is not working ,try another one ,I have tried three bank cards all with plenty of funds but will not accept any ,,I now have no credit even though I bought a...

Removing Boost add add ons

I have a mobile contract for my son, with a basicl plan of £10/month that is enough to get in touch with me. The problem is that if he runs out of data (about 8GB) he goes to his Three mobile app and purchases a Boost add on that is billed to me.How...

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