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Conversations

Pac code scam

I recieved a one time validation code as as a text message followed my a pac code, none of which I had requested. I contacted three through online chat and they were unable to cancel the pac code request as it had already been started to port to anot...

Seanw by Fledgling
  • 1577 Views
  • 2 replies
  • 0 likes

Service number cap

Hi, I'm trying to call a service number (09...) But keep being told that this call is chargeable and I've reached my spend limit. Three agents checked it, upped my limits but it still not working. And everytime agent disconnects me when they can't of...

Agnem by Fledgling
  • 680 Views
  • 2 replies
  • 0 likes

Delinquency on my credit account

Three Mobile has added an issue to my credit rating account.The credit rating agency refers to this issue as a "delinquency."Consequently, I cannot obtain a mortgage until the matter is fully resolved. This has caused significant disruptions to my li...

Ej2025 by Fledgling
  • 683 Views
  • 1 replies
  • 0 likes

Kafkaesque call centre bureaucracy

Three’s call centre is in Mumbai. Despite jokes about Indian bureaucracy it could be efficient - but it is Byzantine, passing you from department to department each reading you pages of screed. I’ve just spent nearly 2 hours simply to renew a contrac...

NDR by Fledgling
  • 613 Views
  • 1 replies
  • 1 likes

No return labels sent £455 charge applied

Cancelled my contract for Home Broadband, spoke to the support on the phone from India for almost an hourAs a result, they said I will receive return labels through post and need to return my device to them in 14 daysI haven't receive any return labe...

enpryst by Fledgling
  • 873 Views
  • 2 replies
  • 0 likes

Can’t cancel existing add-on

I can’t purchase add on because I keep getting “you already have an active add on”there is no place in the app to cancel it, what kind of app is this?

laman by Fledgling
  • 575 Views
  • 1 replies
  • 0 likes

Bought a data pack

Bought a 100GB data pack, and it wasn’t added to my number even though I was logged in. Is this normal? I’m afraid that they’re gonna deliver a new SIM or something instead of adding info into my existing number 

mdon33 by Fledgling
  • 536 Views
  • 1 replies
  • 0 likes