Hi,
Perhaps someone in the community might be able to help me solve, or at least explain, an issue that seems to have stumped Three themselves. I cannot call the Dao Pay premium telephone number. When I call, I go straight to the error message - "Your service does not allow access to this number". For those unfamiliar, this number is used to pay for orders for game cards and the like. You order with an online store, are given a purchase code, ring the Dao pay line, type your purchase code and wait the requisite number of minutes until your purchase is complete. Expensive? Yes, but it is useful in some cases. It is definitely:
Not my phone - SIM cards from other network providers could call the number when put in my phone.
Not my SIM - I put a new Three SIM with a different number and I could not call, same error.
Not a block from Dao - ditto see above, also Dao confirmed no block.
Not my content settings - I can access naughty stuff
Not my credit limit or spend cap - I can bust my money in the casino, call any other premium number, text any short code.
The issue is very specific to this number and the issue must be with Three. I raised the issue with Three customer service nearly one month ago, they were unable to sort the problem, despite it having been escalated. The last time I called, there didn't seem to be any record of of my issue on the account and the customer service agent wanted to start the whole process again. Not even a record of the issue having been escalated, despite the fact I'd had calls from that team. I feel like I've spent half a lifetime on the phone with them, I don't have the strength for another call in me. I find it difficult to believe that they cannot find the reason for this specific block.
Has anyone ever run into such a specific block? Has anyone ever solved it?
