awful updated app

[harold]

awful interface, loading is so slow with the buffering animation thing which makes my eyes sore, everything is about buying extra things i couldnt care about, used to be able to see how many data texts and minutes i have, NOT ANYMORE! what a useless app. they make you re register? and to say ‘made our app better than ever’ what a lie! its awful, its gone backwards, who approved this change, change it back, it was fine with how it was.

[Getawaydriver]

Been here since 2021cand can't get to check roaming charges.

Currently logged on in app on phone and website on IPad but pages are just whirring round and round.

PS The chat bot is useless.

[dannyh]

I agree with everyone else. You can't navigate the app, as soon as you access a specific page, such as Account, you can't navigate back to the main page/screen.

[Renvaar]

I can't even do my auto-renewal or top-up anymore after the new app, it's absolutely useless. I get an error when trying to setup auto renew, there's even a spelling mistake "We couldn't fatch your details". FATCH! I've completely lost service at this point, and their purely Indian live chat is useless at helping. 

[faraihove]

I agree. The interface is TERRIBLE!!!!!!!!!!. It looks HORRIBLE and its slow!

I can't ever navigate the app. Its a horrible eye sore. The previous app was WAAAY better. I'm very disappointed

[emyem89]

I second this about the update. Omg the app is AWFUL to use now, you can’t find any information or links you’d want. It’s so limited and basic. And the website is poor too. What happened ??? I’m due to renew now and after 7 years I’m ready to leave I think 😞

[Slytherinshare]

I agree; the new 3 app is worse than the old one.

It’s slow, clunky, and not as user-intuitive as the old app. I can’t even access my bills as PDF on this new version; at least with the old app I was able to download 12 months worth of bills; now I can only access the summary for 6 months. 

[JonParry73]

Why oh why oh why are you so useless?

The app was fine - you've "upgraded" it and made it completely inaccessible and 10000000 worse than it was.

Completely impossible to log in or re-register - three (no pun intended) customers lost as soon as we can swap

App worked like a.dream and could access / manage my and my two daughters accounts as easy as you like 

"Upgrade" took three weeks of you trying to fix the mess you made of my account and by your own admission didn't know why it was happening or how to sort it 

So I needed two logs ins ....

Now the same issue with my two other numbers - not going there - this is the epitome of incompetence - I'm not even going to try and sort it out as even if you can get in the app is now terrible and so user unfriendly I'd rather just take all my numbers and accounts elsewhere 

Shambles - absolute shambles 

App, log in, register, re-register, shower, incompetence, goodbye

[ssray23]

It's far worse if you are using iOS in Zoomed Display mode. Outright ugly and unusable. Wondering how to reach the app design team to fix this asap. 

[sc1999]

Sorry but I cannot accept the words design and team in your comment. I think it was a junior school coding exercise. I mean, who refreshes the main screen data every time you return to it, it's so simple to avoid? I was a software developer over 20 years ago and we would never have written anything this clunky.