this is a long one and i hope it makes sense, today ive spent the best part of 4hours on the phone to customer services. i done this due to a deposit of £350 which was owed to me once 6 payments have been made......now comes the part that three do not understand.
i had half price for 6 months which in total is £156.00, due to there mess on the first bill charging me double and 5 months in technically i have paid £166.00 now they have just given me a credit of £26 thanks i think......but due to them crediting me i now have to wait another month on top......how is that fair when they were at fault????
i keep the deposit in the back of my mind and knew it was due, but now they are saying im going to wait till september???? why cause we credited your account so technically you haven't paid it..........i just took an additional line for my daughter without the deposit........so clearly im no risk if a second line has been offered......ive been out of work for a few weeks and was hoping that money would see me through for a week plus my twins birthday of which i'd use for them......not looking for sympathy just angry i let Three take me for a foul. so anyone who sees this would like to hear your views on this disgusting matter.....and any Three agents on here happy to listen and get my money back......
