5G outdoor hub disconnecting constantly

[dutchess1]

Is 3 going to fix this issue?  

Have had the hub under a month - I think I have reset - rebooted 10-15 times a day at least - moved it to the highest tree above my house - nothing helps.

When are we going to get a product that is fit for purpose?

[Darrel]

https://community.three.co.uk/t5/Broadband/Drop-out-problems-with-new-Three-outdoor-hub-Y5-210MU/m-p...

https://community.three.co.uk/t5/Broadband/5G-outdoor-hub-disconnecting-constantly/m-p/64210

No they won't, it's been 2 years with a lot of "we are aware". They make enough money trapping people who dont know what they are getting into. To all who pass by its 2026, they have known since 2024 july, the public have offered to help diagnose a fix but here we are. 

Appalling service, stick to wired or a spare phone with a sim.

[MymsMan]

Darrel,  you are the first new complainant in several months, I had hoped the problems were going away

Have you tried the settings changes I have suggested in this thread

[MichaelP]

Hi @dutchess1,

It's not ideal to hear you've had these problems with your hub. Did the kind tips in this thread help at all?

Please let us know.

Thanks,
Michael

[MymsMan]

Try: 

• log on to the hub https://192.168.0.1  You MUST use userid admin and password printed on hub label
• Navigate to Advanced->System->TR069
• Disable TR069 and Periodic Inform
• Submit, if that fails with a red message then set the 'Request user name' field  to admin and try again.  Do Not clear the  'ACS user name' field
• Navigate to Advanced->System->Maintenance
• Disable Scheduled Reboot or change to a less frequent interval (days)
• Click on Scheduled Reboot to save