5G outdoor hub disconnecting constantly

dutchess1 · ‎27-10-2025

Is 3 going to fix this issue?

Have had the hub under a month - I think I have reset - rebooted 10-15 times a day at least - moved it to the highest tree above my house - nothing helps.

When are we going to get a product that is fit for purpose?

Darrel · ‎11-01-2026

https://community.three.co.uk/t5/Broadband/Drop-out-problems-with-new-Three-outdoor-hub-Y5-210MU/m-p...

https://community.three.co.uk/t5/Broadband/5G-outdoor-hub-disconnecting-constantly/m-p/64210

No they won't, it's been 2 years with a lot of "we are aware". They make enough money trapping people who dont know what they are getting into. To all who pass by its 2026, they have known since 2024 july, the public have offered to help diagnose a fix but here we are.

Appalling service, stick to wired or a spare phone with a sim.

MymsMan · ‎11-01-2026

Darrel, you are the first new complainant in several months, I had hoped the problems were going away

Have you tried the settings changes I have suggested in this thread

MichaelP · ‎31-10-2025

Hi @dutchess1,

It's not ideal to hear you've had these problems with your hub. Did the kind tips in this thread help at all?

Please let us know.

Thanks,
Michael

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

MymsMan · ‎27-10-2025

Try:

log on to the hub https://192.168.0.1 You MUST use userid admin and password printed on hub label
Navigate to Advanced->System->TR069
Disable TR069 and Periodic Inform
Submit, if that fails with a red message then set the 'Request user name' field to admin and try again. Do Not clear the 'ACS user name' field
Navigate to Advanced->System->Maintenance
Disable Scheduled Reboot or change to a less frequent interval (days)
Click on Scheduled Reboot to save

Holmesy · ‎19-03-2026

Hi, I have the same issue and have gone through all of these relevant threads and tried everything with limited (i.e. no) success. I have had the Hub for a week or so, and have been resetting it to try your suggestion multiple times. Most recent attempt was yesterday afternoon at about 1pm, and that was the first time that it stayed connected through the night - previously it was dropping any time between every 1 and 4 hours. But then it dropped at 8am and we are back to 4-ish hours max at a time. I have also set the router to NSA only (I tried SA Only too, but couldn't get a connection at all that way). Looks like it's connecting to a Vodafone mast.

I contacted support and they said something about congestion leading to these drops, which makes no sense as they occur at completely random times of day, including overnight when there will be minimal congestion. Because of that, they refused to raise a support ticket and said only thing I could do is send it back - but I would rather just have a functioning piece of equipment, and really don't want to use Starlink!

PLEASE have you got any other ideas? This is for a business that has no wired connection and lots of thick walls, so Three Outdoor Hub was finally supposed to solve our problems, and when it works it's amazing and super fast, but sadly it just doesn't work!!

Thanks for reading and any help you can offer!

MymsMan · ‎19-03-2026

I am sorry to hear you are having problem, reports of this issue seemed to have been dropping of since the peak last summer! My connection has been very stable.

What version of the hub firmware do you have? A new version was rolled out (to some?) in January which removed the ability to configure TR069 settings via the web-if

Holmesy · ‎20-03-2026

Thanks for coming back to me! I will check next time I'm in, but I was able to configure the TR069 settings, so I assume it's not that one. Is the new Firmware supposed to be more stable? Am I able to revert to my current firmware version if I try it and it's worse? Thanks!