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5G outdoor hub disconnecting constantly

dutchess1
Fledgling

‎27-10-2025 05:41 PM - edited ‎27-10-2025 05:42 PM

‎27-10-2025 05:41 PM - edited ‎27-10-2025 05:42 PM

Is 3 going to fix this issue?  

Have had the hub under a month - I think I have reset - rebooted 10-15 times a day at least - moved it to the highest tree above my house - nothing helps.

When are we going to get a product that is fit for purpose?

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2 REPLIES 2
MichaelP
Community Support Team
Community Support Team

on ‎31-10-2025 04:15 PM

on ‎31-10-2025 04:15 PM

Hi @dutchess1,

It's not ideal to hear you've had these problems with your hub. Did the kind tips in this thread help at all?

Please let us know.

Thanks,
Michael


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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MymsMan
Rising star

on ‎27-10-2025 08:22 PM

on ‎27-10-2025 08:22 PM

Try: 

  • log on to the hub https://192.168.0.1  You MUST use userid admin and password printed on hub label
  • Navigate to Advanced->System->TR069
  • Disable TR069 and Periodic Inform
  • Submit, if that fails with a red message then set the 'Request user name' field  to admin and try again.  Do Not clear the  'ACS user name' field
  • Navigate to Advanced->System->Maintenance
  • Disable Scheduled Reboot or change to a less frequent interval (days)
  • Click on Scheduled Reboot to save
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