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on 01-25-2024 11:38 AM
Hi,
I noticed that the three.co.uk APN causes connection drops at least once a day when I use 5G home broadband. Why is that? Anyone experiencing the same issue? I use it because it grants higher datarates.
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on 02-03-2024 07:01 PM
Thanks for confirming. I'll feed this back internally in case something's been missed that could be causing that.
Pete.
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on 02-03-2024 07:30 PM
Thanks! That would be great...if something could be done on customer side to debug this, please send me a PM, I volunteer to help, the important is that gets sorted out because it is very frustrating.
Thanks!
on 02-07-2024 02:19 PM
Can someone please update us on this ASAP?
Also, with the three.co.uk APN, there are issues with cPanel and Santander logins - it seems the IP changes constantly.
on 02-21-2024 09:49 PM
This also causes issues with non browser apps. I had to manually change my APN (which is a disgrace for ordinary customers). My old 3G router which I had since March 2020 was far more reliable.
on 01-30-2024 03:10 PM
EXACTLY THIS! I have been in touch with Three's customer service, complaints department and even the executive team for over a year trying to explain this. It's unbelievable that we, the customers, have to explain the problem to them. @PeteG
on 01-25-2024 05:25 PM
Three broadband is a complete mess. I'd like to know the answer to the question above as well.