How do I separate the 2.4ghz and 5ghz networks

[BurnDizzyBurn]

Does anyone know how I separate the 2 networks on the Sercomn LTE 4G router? 

I can see the both in the router admin settings but can’t figure out how to create a separate SSID for each one? 

[JonathanB]

Hey @BurnDizzyBurn,

Welcome to the Three Community.

That's a great question. My understanding is that a lot of dual band routers do operate one SSID across both frequencies these days, and the device connecting figures out which signal to use.

Generally to my knowledge at least, this ought to be the most effective set up, as 5GHz although much faster tends to have a much shorter range, and is easily obstructed by walls, doors, furniture etc, so having one SSID allows your device to switch between the two relatively seamlessly.

I'll raise the question with a device specialist though, and let you know if I find out more. Are you able to give a bit more insight into the circumstances? Is this causing some specific issues or disruption to your home network?

JonathanB

[BurnDizzyBurn]

Hi @JonathanB

Thank you for coming back to me. I have some devices that do not work on a 5GHz frequency so I need to have them separated so I can connect the devices to the 2.4GHZ. Currently as the device can’t distinguish between the 2 frequencies it fails to connect. 

Hope that adds a little more context? 

Thank you again. 

[JonathanB]

Hi @BurnDizzyBurn,

Thanks for your patience on this issue. I'm waiting on feedback around if the router supports separating the frequencies, and if so how. 

Strange that 2.4Ghz devices aren't working for you though. You definitely ought to be able to use a mix of devices connecting on both frequencies without having to separate them.

Hopefully shouldn't be too much longer for an update.

JonathanB

[JonathanB]

Hi @BurnDizzyBurn,

Sorry for the delay on the answer to this.

I'm afraid the Sercomm doesn't support splitting the two frequencies into separate Wi-Fi networks. The issue you've reported that some devices aren't connecting isn't expected behaviour though, so I'd definitely like to explore if there's any other solution.

Can you give any more insight into what device(s) are failing to connect, are there any error messages, or can you walk me through what happens in more detail?

Thanks,
JonathanB

[Josieg]

Hi jonathon

did you get any further ahead with this at all ? I have the same issue and was told that it was possible to split the wifi when I asked about it before I joined. However I fear they may have thought the same as you, that all devices should be able to connect. 
I have a monitor camera for my little one that specifically needs an individual connection to 2.4. So normally I have a 2.4 available under a separate connection. And then also have a 5g available. As it currently stands. I cannot connect the camera in my little ones rooms if I can off split the wifi connections. 

[JonathanB]

Hi @Josieg,

I'm afraid that the Sercomm router does not support splitting the frequencies. I've passed on feedback in case this can be addressed by a future firmware update, but I can't make any guarantees or set a timescale.

Just thinking of workarounds off hand, you could connect another router or WiFi point device to the Sercomm, or use the Three SIM in a different cellular router, but at the current moment, I'm not aware of a solution without extra hardware involved.

JonathanB

[Libro]

Hello Jonathan.

I have the same problem , router won't connect to my plugs sockets and heat pump. I have a sky router but how do I connect it to the tree router. Thank you,  Lionel 

[JonathanB]

Hey @Libro,

Is this also the Sercomm router mentioned in the original post, or are you using one of our 5g routers?

Thanks,
Jonathan

[eunicewyllie]

Hi folks, I have an LTE router and can't separate the WiFi, now none of my WiFi bulbs or plugs will connect as they all need 2.4, its very annoying not being able to use things so help would be much appreciated. Eunice