How do I separate the 2.4ghz and 5ghz networks

[BurnDizzyBurn]

Does anyone know how I separate the 2 networks on the Sercomn LTE 4G router? 

I can see the both in the router admin settings but can’t figure out how to create a separate SSID for each one? 

[Liomari]

Any update on this issue? I've just moved to three and have lots of devices I can no longer use!! 

[JonathanB]

Hi @Liomari,

This thread is about one of our older devices, is it the Sercomm like this you have, or a different router?

Thanks,
Jonathan

[bbr92]

This is 100% an issue with Three 4g +Hub made by Sarcomm. Devices that only support 2.4hz cannot connect after spending hours trying to get my Sonos to work I plugged back in my old Huawei three 4g router and everything works fine. So I'm now left with an upgrade that isn't fit for purpose.

[6ftPaul]

So the old basic Three 4G router, does allow you the split the 5Ghz & 2.4Ghz signal?

I ordered the plus version, as I thought it had better range/faster, but that is negated when it insists on using 2.4Ghz:(

[JonathanB]

Hey @BurnDizzyBurn,

Welcome to the Three Community.

That's a great question. My understanding is that a lot of dual band routers do operate one SSID across both frequencies these days, and the device connecting figures out which signal to use.

Generally to my knowledge at least, this ought to be the most effective set up, as 5GHz although much faster tends to have a much shorter range, and is easily obstructed by walls, doors, furniture etc, so having one SSID allows your device to switch between the two relatively seamlessly.

I'll raise the question with a device specialist though, and let you know if I find out more. Are you able to give a bit more insight into the circumstances? Is this causing some specific issues or disruption to your home network?

JonathanB

[BurnDizzyBurn]

Hi @JonathanB

Thank you for coming back to me. I have some devices that do not work on a 5GHz frequency so I need to have them separated so I can connect the devices to the 2.4GHZ. Currently as the device can’t distinguish between the 2 frequencies it fails to connect. 

Hope that adds a little more context? 

Thank you again. 

[JonathanB]

Hi @BurnDizzyBurn,

Sorry for the delay on the answer to this.

I'm afraid the Sercomm doesn't support splitting the two frequencies into separate Wi-Fi networks. The issue you've reported that some devices aren't connecting isn't expected behaviour though, so I'd definitely like to explore if there's any other solution.

Can you give any more insight into what device(s) are failing to connect, are there any error messages, or can you walk me through what happens in more detail?

Thanks,
JonathanB

[Georgiarf]

Hi, I have the same problem. Sonos speakers won’t connect to a 5GHz broadband and has asked me to separate out the 2.4GHz so that it can connect. 

need help as currently have a speaker that cost a lot of money rendered useless with swapping to Three!

[Josieg]

Hi jonathon

did you get any further ahead with this at all ? I have the same issue and was told that it was possible to split the wifi when I asked about it before I joined. However I fear they may have thought the same as you, that all devices should be able to connect. 
I have a monitor camera for my little one that specifically needs an individual connection to 2.4. So normally I have a 2.4 available under a separate connection. And then also have a 5g available. As it currently stands. I cannot connect the camera in my little ones rooms if I can off split the wifi connections.