Netflix Won't Stream on Samsung TV with Three 5G Broadband

[thus78]

I recently bought Three 5G broadband and connected my Samsung Smart TV to it. The TV shows that it is connected to the internet, and Amazon Prime streams content without any issues. However, when I try to watch Netflix, the videos either stay at 0% or get stuck at 25% and don't play. I have tried troubleshooting by turning off the TV and router, waiting for 30 seconds, and restarting Netflix, but the problem persists. When I switch back to my previous internet provider's wireless connection, both Netflix and Amazon Prime work perfectly. What could be blocking Netflix from streaming content on my new Three 5G broadband connection?

[PR1]

I am having the exact same problem with Netflix, i player and You tube and have a bought a new samsung qled TV. Amazon prime works perfectly well. I have tried the below form Jonathan B. This stopped everything working. so I did a factory reset on the tv and prime came back up but nothing else and some apps on my firestick are now not working also. 

[JonathanB]

Hi @PR1,

Sorry to hear this, this topic is an older one now, so might not be relevant due to different hardware or software involved. I'm assuming you tried the DNS fix based on what you've shared, did you try the APN method FYI : IPv6 Prevented VPN Connection ?

Failing this, you can also get in touch, the Broadband team can do some tweaks to customer's APN profiles on their end too, so if you explain the issues you're having with certain devices and apps connecting they may be able to sort it for you.

Thanks,
Jonathan

[JonathanB]

Hi @thus78,

This sounds a bit like the issues reported in ZTE 5G ROUTER SETTINGS so changing your TV's DNS settings to 8.8.8.8 may help with this one.

Some community members have also found setting their APN to a manual profile for IPv4 only has also helped with this similar issues as described in this thread: FYI : IPv6 Prevented VPN Connection 

Thanks,
Jonathan

[Duggsy1231]

I have the same issue with a Samsung smart TV for Netflix and YouTube, I’ve now changed the DNS to 8.8.8.8 as above but am still having the same network connection issues!

[London156]

Hello, I have had this issue for the past 5 months and been all around the houses with Netflix, Samsung & Three. I just changed the DNS to the numbers above and my Netflix is finally working!! 
thank you so much for sharing 

[MZone]

Call 333 option 4 option 3 and option 3 to discuss your issue with tech support.