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on 03-07-2023 12:33 PM
Hi everyone.
New customer on the 5G Home Broadband service here, just wanting to ask a few questions.
I was amazed when the website told me I could get 5G in my area, so had to give it a try. Currently coming to the end of my Plusnet landline broadband, and don't want to commit to 18 months or more as FTTP is meant to be available soon, so thought I would try Three's offering.
I am blown away by the download speed. 300mbps+ some times.
However, the upload speeds are more worrying and possibly the deal breaker for me.
Sometimes I get a 4 or 5mbps upload speed, which compares to what I get down the landline with plusnet (but i only get 27mbps download on the land line, as opposed to 300mbps+ at the best times on three).
Throughout the day though, the upload speed drops to less than 2, which gives me some issues.
I have just now ran a speed test and here are the results, and the info from the Cellular page of the Hub iself.
Speedtest: The download was 280, upload was 1.79.
Cellular Tab:
I have moved it to an upstairs window sill that I think gives the best placement. Would I benefit from an external antenna? The thing that puzzles me is that I can get 5mbps upload speed at certain times, so I think the placement is ok..
Any suggestions would be appreciated.
Thanks,
Craig
on 03-07-2023 01:20 PM
Check with Plusnet as BT will upgrade you to fibre as part of your current contract.
on 03-07-2023 02:13 PM
I've found the Three 5G Broadband app useful in determining the best location for the router. It provides live signal strength. Connect your phone to the router via Wi-Fi. Move the router to different locations to get a better signal. Lower the RSRP value... better the signal strength.
on 03-07-2023 03:50 PM
SINR value is worth noting aswell. I used the external omni antenna, while it improves signal strength and RSRP value, it gives me poor SINR value compared to built in antennas hence awful upload speeds.
on 03-07-2023 05:09 PM
Appreciate the replies everyone.
Regarding Plusnet/BT, FTTP isn't available in my area yet. Only FTTC which I currently have (although its coming to an end in 30 days). They won't offer rolling monthly contracts (unless I pay double the price), hence me trying this as an alternative.
In the exact same spot, sometimes I get up to 5 download, which will be fine for me. But other times, I get less than 2 which does cause an issue. So I don't think its entirely down to the location of the hub, as that hasn't moved.
Does the upload get throtted at certain times?
I'll still have a walk around with the hub and see where I get the best results. So lower RSRP = better, and lower SINR = better?
I could sacrifice some download speed for a bit better upload if this is possible 🙂
on 03-07-2023 08:48 PM
It's happen to me as I ended up put the 5G Hub in the loft as the upload getting better now
Before was: 450 to 625 / 5 to 8
Now in loft was: 525 to 700 / 11 to 20
on 03-07-2023 08:53 PM
You need to read below
on 03-08-2023 06:42 PM
How did you pull out cellular tab?
on 03-09-2023 05:52 PM
Think I just copy and pasted it from the hub login, why?
on 03-09-2023 02:24 AM
The issue is, you need a good 4g signal too, it uses this for upload unless you can cell lock... Three 5g uses NSA not SA... yet