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PlayStation 5

Josh1992
Fledgling

on ‎10-03-2023 07:15 PM

on ‎10-03-2023 07:15 PM

Good evening all!

I’ve had a three 5G home hub for the last 12 months and it’s been fantastic. All of a sudden out of the blue my PlayStation 5 won’t connect to the hub? All other devices are working fine as usual just the PlayStation 5 not being able to connect. I’ve tried connecting through Ethernet but no joy? Please can someone assist me and my family? Thank you! 

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JonathanB
Community Moderator
Community Moderator

on ‎10-04-2023 11:49 AM

on ‎10-04-2023 11:49 AM

Hi @Josh1992,

We've seen a few device connection issues popping up lately. Can you try the fix described in FYI : IPv6 Prevented VPN Connection of changing to a manual APN profile with IPv4 only? @NG gives a good explanation of how to do this in the replies.

Thanks,
Jonathan


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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