Broadband – Get support for broadband related queries

Poor bandwidth in West Wales

I have had a mobile broadband router at a holiday lodge near New Quay in West Wales since 2021. For the last 15+ months, broadband speed can drop at busy weekends to less than 0.75 Mb/sec. Three has told me that they have been working in the area sin...

Returns

Hi, I'm still waiting for a label to return a 5G device to be emailed to me. I've attempted 3 times & it's now a little over 2 weeks. @JonathanB can you help me please?

Terms & Conditions

I am thinking of getter Home Broadband 4G Hub, but the Terms read, "If I cancel within 30 days I have to pay for the date used during that time, plus pro-rata of the monthly charge." The latter I am fine with, but am concerned that I could run up a b...

Home broadband sim not sending out Internet signal

Hi I signed up to Three home broadband on Friday evening. I had my router delivered today. I've put the sim in however there is no Internet signal. The 3g/4g light is red which indicates no SIM card is inserted or there is no network service availabl...

please help

I have bought a sim card that is mobile broadband it says 24gh and lasts 24 months and a 3 router the first day it worked fine then it stopped working .all the lights are green except the one that reads LTE strenth which is red.when i connect to the ...

No 5G with NR5103EV2 - (Closed account and returning hub)

Hi all,could someone please check the status of my account has been closed and that my returning label is being sent out please. I was told the email would take two days to arrive!I have only had the hub since 5pm Wednesday the 2rd April. Spent a cou...

Gaming

Hi, i got the new NR5103EV2 broadband 5G unlimited data plan, it works for browsing very well, tiktok and youtube etc, its extremely fast, it wont let me play any games though, i switch to my current wifi and it works with games but not with this

Three Mobile Broadband blocks android apps, APN issues 3internet and three.co.uk

I have just setup my new Three Mobile Broadband Router, a ZTE 888, provided by Three.The issue I have is several Android apps fail to launch when my Pixel 6 handset is connected to my wifi. These are the My Cupra, Discord, Nectar and the Three apps, ...

Another case of no return bag sent

Moving abroad in 2 days.Called up Three to terminate my contract on 25th March.Was told I have to return the device or otherwise will be charged, and bag would be sent to me - no problem, I have no use for the router.Second call to them on 2nd April ...

New 5g hub - can Xbox use it? Gaming MTU upnp etc

Hi there, I've got a new 5g hub from Three shop and the sole intention is Xbox use and online gaming.First issue I see is moderate NAT. Any fix?Second issue is UPnP unsuccessful but I've enabled on router pc login.Third issue is the MTU is really lo...