Broadband

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Conversations

Router Returned, Three Claims I Didn’t!

Dear Three Support Team,I am writing to raise a complaint regarding the ongoing issue of being charged £105 for not returning the 5G router, which I have already returned. Additionally, I have now been passed to a debt collection agency, which is ext...

andreimj by Fledgling
  • 3725 Views
  • 10 replies
  • 1 likes

Router Return

I moved onto a new contract with Three recently to get the new outdoor 5G router.  I cancelled my old contract and was told I would need to return the router, and a label would be sent... Fair enough.No label appeared.  I have chased several times an...

Three 5G not allowing FTP

My website(s) hosting company insists on SFTP-SSH for the main domain FTP, but normal FTP for sub domains.This worked OK when I used Virgin broadband. When I moved to THREE 5G, I can still FTP to the main domain, but with any of the sub domains I get...

WCAT-16 by Regular
  • 2544 Views
  • 8 replies
  • 0 likes

Returning 5G Router

I am still waiting for the returns bag to post my 5g router back to 3, it's been 2 weeks and still no returns bag. What is happening with delay, can I just pop into a 3 store and hand it back to them. I cancelled the home broadband because it keep dr...

PK555 by Fledgling
  • 975 Views
  • 2 replies
  • 0 likes

MD

My 5G outdoor home broadband internet is not working

MD1 by Fledgling
  • 673 Views
  • 1 replies
  • 1 likes

Best solution Am I connected to 4 or 5g ??

Good day,this is a screenshot of my routers home page at 192.168.0.1 when I took this a Speed Test showed I have 165Mbps download when the usual is around 50Mbps (sometimes down to .8Mbps so I suspect I'm on 5g, but the screen isn't showing the Green...

Screenshot 2025-01-12 at 14.17.00 (1).png
hh93 by Fledgling
  • 1641 Views
  • 4 replies
  • 0 likes

Modem keeps losing signal

Hi, my modem Nr501e keeps losing broadband signal and I have to reboot it, sometimes several times a day to regain my broadband. Sometimes the app will say theat the sim card is not connected. This has been going on for months and it is becoming unus...

Zel69 by Fledgling
  • 1373 Views
  • 5 replies
  • 0 likes

MC888, NR5301e, NR5301e V2 Three pls support.

Hi everyone,I’ve reached the end of my patience with Three. What should’ve been a simple device upgrade has turned into a full-blown nightmare involving endless calls, incorrect deliveries, and zero accountability. Let me break it all down—this might...

Venom by Fledgling
  • 2957 Views
  • 6 replies
  • 1 likes