Broadband – Get support for broadband related queries

No return bag or labels

It seems like I’m in the same boat as a lot of people in this community. Canceled my broadband at the end of January, waited two weeks for a bag that never came. Said I wanted a label through email and when the first didn’t arrive the person on the c...

Best solution VPN slowness on Cisco

Hi,I get great speeds normally on my router (NR5103EV2) but when I use the company Cisco VPN, I only get about 10Mbps (the VPN is limited to around 40Mbps so that's the max I can get). If I use my ADSL then I get about 40Mbps (that will expire soon)....

Three locking download speeds

Hey I've brought 2 three 5g hub's and I ring to ask about port forwarding while they was doing work.They have locked my download speed to 120 mbs and they have done this to 2 of my routers now.What can I do to fix this issue

IP Address Constantly Changing Every Few Minutes - Huawei 5G CPE Pro 2

I'm using the Huawei 5G CPE Pro 2 for my home broadband, but recently my IP address is changing every few minutes.This makes it impossible to do things like logging into secure websites such as banking, as it deems me as a security threat.I've tried ...

Home Broadband issues.......again.

Ok, a follow-up on my earlier recent issues. I have a ZTE 5G hub which has run perfectly since we got it in June 2023. Last Thursday (8th February) it all went belly up. Since then things have not returned to normal. Download speeds seem ok but can v...

5G suddenly switched to CGNAT??

In the past few days my reverse proxied websites have all gone down.I use a ddns client to sync my ip with registrarr, I then reverse proxy connections to my internal services. These have worked faultlessly for months on Three 5g. I have made no conf...

Can't get through!

Your support chat keeps chucking me off and both landline numbers keep dropping. How the hell do we get in touch???

Unusable phone & broadband

Tldr: latency swings wildly, upload uncontactable from one second to the next, download is consistent & fine, not my device(s) but the mast, fed up with being fobbed off by technical support For several weeks now my upload connections are unusable in...

Is the 5G Home Hub the ZTE MC888?

Hi, I just signed up in store for the 5G Home Hub, but when I got home I saw I was given the ZTE MC888 by the staff inside the store? I saw online this costs around 200 quid but my receipt says £500 for the unit (discounted as I'm bill pay). I'm star...

Return label never arrived. Can i return the device myself at my cost?

I ordered a home broadband Router and after few days, contacted Three to cancel the contract and return the device (within 30 days cooling off period). I was told that the contract has been terminated successfully and will be closed and refunded once...