Broadband – Get support for broadband related queries

Internet connection lost daily requiring a reboot

I have NR5103E, and an excellent signal, with over 300mbps download most of the time. There's only 1 mast in the village, and it's about 200m distance. Once a day, around 9:30 am, the connection drops - is it possibly a new address being leased once ...

Another 5g router return nightmare along with misbilling

August 18th, I cancelled my 5g home broadband via PAC, figuring this would be the easiest no hassle way to do so as it would be all automated. How wrong was I! Three continued to take another months money 6th of Sept, despite the line being cut off...

NR5013E and devices no longer having Internet connectivity

Hi, am having a very strange problem with my NR5013E 5G home broadband 5G router, hope someone can help.Firmware version V1.00(ACBJ.0)b14I understand from having read elsewhere that 3 performed a firmware push around the 16-17th September 2023.Since ...

Happy customer with 3

After being with virgin media for a long time I decided to change internet provider. I went for 3 monthly home broadband 5G hub , because I wasn’t sure how it will work for me .To my surprise everything worked perfect, so I decided to go for 24 month...

Non existent email with Returns Label

Having tried without success to replace my Virgin fibre broadband with a three 5g home broadband set up, I contacted three by telephone on Sunday 24 September. After going round in circles for some time with the advisor about moving it from this room...

New 5G masts for BN17

In December 2022/January 2023 Three erected four new 5G masts in my area. To date, only one of those masts has been activated. Can you please advise when the remaining masts are due to be switched on as the active mast is too far away from my propert...

Lost 5G Broadband Return & Terrible Customer Service

A terrible process all round. I spoke to Three Customer Service due to underperformance of my 5G router, and they agreed to waive termination fee and cancel the contract, upon return of the device. I was informed any payments were on hold.The returns...

Zyxel nr5103 - issue with 2.4ghz connection

Hello everyone.My ZyXel nr5103 router from Three has been experiencing issues with 2.4ghz devices, my blink cameras and my roborock robot stopped working a few days ago.I tried enabling separate 5ghz and 2.4ghz channels instead of a single one, resta...

Account cancelled after router upgrade

I’m wondering if anyone can offer any guidance here. I am being sent in circles and no one seems to know what’s going on. We have had mobile broadband from three for 2 years? Up to June of this year. We were going to cancel the contract as we hadn’t ...

Ann I being throttled??

Home broadband has been a nightmare the last few weeks only seeing speeds of 50-100mb and having issues with buffering. I've been trying out different locations and nothing seems to help.I can do a speed test on an iPhone 13 with three right next to ...