Terrible service

[ajcnicholls]

I went into a Three Store today to pay a bill and ended up leaving with a new 5G hub for my mobile broadband.

Previously I had a SIM Unlim Data ULD Min 1M sim running through a mobile hub. I was getting speeds between 60 and a 100mbps. This was fine. These speeds were achieved with the hub positioned in the centre of the flat. 

Now I have a Home BB 1M Unlimited 5G plan running through a 5G Home Hub and im lucky if the speed hits 5mbps.

Absolutely awful. 

[JohnM]

Hey @ajcnicholls,

First off we are sorry to hear you are not getting the same speeds on our Network like before we understand this will be frustrating.

I have sent you PM with a link to our dedicated team who will investigate this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M