Broadband – Get support for broadband related queries

Upgrade from 5g to 4g+

My 5G home broadband contract is up and I received an email asking me to contact them for the latest deals.I've been very happy with the 5G service and was expecting to upgrade to a newer device but have been offered a 4G+ hub as an upgrade with the ...

Accessing your 5G Home broadband account

Hellocan someone please help i want to access my home broadband account tp pay the bill and set up a DD but i can only get my mobile account information up even if i put in the sim number for the broadband thanks

Bridge (IP Passthrough) stopped working (NR5103E)

HiI lost 5G broadband connectivity through my NR5103E late in the evening of July 13th — I was away when it happened, and I have 2 separate broadband connections with different providers anyway, so I didn't know until I got back; trawling through log...

5G router configuration backup/restore fail

I need to do a factory reset on my 5G router (NR5103E) in order to carry out some testing to resolve an issue. Before I do so, I was planning to backup my existing configuration so I don't have to rebuild everything from scratch. I figured I would ...

Home Broadband recently very slow and unstable

Hi,We've had 5g home broadband since January. At first it worked fine but for the past few weeks it has been very poor on Fridays when both me and my wife work from home. My work VPN keeps dropping and I can have no calls at all between 10am and 6pm....

3 Times I have asked for a return Bag

Three times now I have arranged with Three support chat, to send me out a returns bag or email me a return label firstly over nearly a month ago and still nothing from three!!!! are they deliberately trying to drag out the honeymoon period so you wil...

5g Hub (router) password and username issue with Blink camera hub and doorbell.

HiHad the hub for 6 months with no issues with more then 15 devices including the Blink CCTV system.Last week the cameras went off (6 months old)what looks like after the B14 update but it might be a coincidence.On Blink the camera App Its saying use...

Best solution ZYXEL NRE5103E - Home Networking Issues

Please can a Three moderator advise on the following issue. We have had 5G mobile broadband for around 6 months, with limited issues. However since overnight Thursday 13th July, we are now having multiple connection issues with devices around the h...

5G Upload speed recently died

In the last two weeks I've gone from speeds of 500+ Mbps down/70+Mbps Up to now 40Mbps down / 5Mbps Up. Occasionally my download speed is around 300Mbps, but my upload speed never goes above 7Mbps. This is a real problem for me as we work from ho...

Zyxel NR5103E Hub Support

Hi, in the last few days I've started to have issues with my 5g broadband. Everything works perfectly, streaming, downloading etc etc. The only thing that doesn't work at all is online gaming. Any game wether it's on the desktop or laptop has stopped...