Total loss of any connection for Google home devices, Alexa ans Google TV....

Lairddoogle · ‎03-01-2023

Hi there,

Sorry if this is something that has been raised before. I have a ZTE mc801a... It's been working fine for a few months without issue...

We woke up yesterday to find that all of our Google home devices, Google TV's and Amazon Alexa devices had lost connection.... The Google devices are connected but can't get through to their respective servers (Google's answer not mine)

After basically disconnecting everything..resetting it and reconnecting it one at a time... It appears to be the router... If I take the SIM out put it in a phone and turn on a hotspot the devices will work ... Put that same SIM back in the router and connect a device to it... The issue reappears...

The only thing I can think of is a firmware upgrade to the router but can't see why it would specifically affect those devices ... My phone and tablet and computer all still work ....

Any help would be much appreciated... It would be nice to watch TV this week!!

JonathanB · ‎03-02-2023

Hi everyone,

I'm sorry to hear about all the disruption you've been facing with these devices the last couple of days. I've passed on feedback about these issues, and we're looking into what would be causing them.

In the meantime, there may be a workaround that has helped users that were experiencing issues with connecting their PS5's that started around the same time. So it's worth trying the solution on the thread: PlayStation network won’t sign in on hub

If you do try this, please let me know if it works and what devices are affected.

Thanks,
JonathanB

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pettitad · ‎03-01-2023

I’m having exactly the same issue. It started with my Sonos sound system. I thought it was a fault with the speakers. But I realised today that nothing on my Smart TV is working either. I can connect to the internet absolutely fine on phone/laptop etc.

But you’re right, it seems to be an issue in reaching the servers not with the internet connection.

Dann2000 · ‎03-01-2023

I'm having exactly the same issue since yesterday, alexas no longer responding, LGTv also down but apple tv still connected. Very odd, not technical so unsure where to start in fixing.