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VPN Block

Shane470
Regular

My router has worked perfectly with my company's VPN for over a year but 3 weeks ago it suddenly stopped working and would not connect to the VPN. I liased a lot with the Three support team and my companies IT department who tried everything. I even bought the new 5G "working from home hub" which also persisted with the same issue. The VP  connects without a problem when using different networks.

I was then informes by the Three team that they updated their system which is causing the block on VPNs. The problem has been going on for 3 weeks now and they they have yet to resolve it.

I am thinking the quickest way to resolve the issue is to change network provider to one that does not block thr VPN.

There is a lot of people within my company who are having the same issue. Some have already changed provider which fixed it immediately.

 

24 REPLIES 24
Anvil_Iron
Rising star

Have you tried disabling the adult filter to see if this works?

Please refer to @sc1999 comments Solved: Adult content filter - Three Community - 11819

My wife uses VPN for work at home and she doesn't have any problems connecting once disabled. 

Avondale
Rising star

This issue seems to vary depending on the VPN in use. My employer uses Cisco AnyConnect and that is fine - a bit of trial and error will come in handy, such as trying the suggestion by @Anvil_Iron above.  

Avondale
Rising star

If you search for VPN on this forum, you will note that this is a recurring topic of conversation. 

Shane470
Regular

Yes but there has not been any solution to fix the issue. This issue will continue to grow larger with people working from home through their companies VPNs until Three unblock the VPNs

Avondale
Rising star

Don't hold your breath for Three to sort it out @Shane470 as folks have been requesting resolution for ages.