So as a customer I ordered a s9 plus Fe tablet, after being with three for a while. I already have 2 iPhone 14's on contract.
I work for the ambulance service so as you can imagine I work long hours and was looking forward to my tablet.
When it arrived I was excited, then discovered that the tablet has a defect, the screen is cracked, so got on the phone to three and they agreed to send out a replacement tablet, I thought Great perfect.
When the "replacement" arrived I knew straight away that it wasn't a tablet, it was a iPhone.
The delivery driver refused to deliver it as he noticed that when I brought my device to be exchanged out to him it was a totally different size and shape.
I asked if I could get a replacement in store as there are 2 stores near me, but since it was issued online a store can not help.
I got on the phone to three again to ask what has happened, they apologised, said they would send out a proper item exchange replacement.
six weeks later and having been on the phone weekly tofind out what has been going on, still with no sign of a replacement tablet, I am told that they have not been able to send a replacement out due to low stock.
This has me very disappointed as I have a sim card I can not use, a 1tb sd card that I can not use, and most importantly a device that I am paying for, but can not use, I keep getting fobbed off and still no replacement.
I am now getting frustrated and no light at the end of the tunnel.
Can anyone offer any advice.
